In the past weeks, i had two incidents with 5dimes. Both times, my wager was settled incorrectly, needless to say NOT in my favor. Both bets were won but settled as losses. The first of those incidents was corrected and i was paid. The second, i inquired for two days without response, then on the third day i was refunded my wager but not paid the winning. The explanation was, that they couldn't see if i bet on the over or the under. I bet on an over in a soccer match, which in my view can be easily reconstructed by the odds on the ticket as i was live betting in a scoreless game in overtime. However, even if it wasn't clear to 5dimes, why settle my wager as a loss? When i asked this question, and supplied data to prove my case, i was given this answer:
Greetings
After checking this ticket with the Wagering department we can confirm that the grading stands the way it shows in the account.
Regards,
Leo
Customer Service Department
5Dimes Group
To me, this is really not an answer and not satisfactory at all. I just want to warn all of you that if you have multiple bets running, do check up on them - it is not guaranteed that they are being settled correctly. I place many bets with different online sports books - but a similar case and especially two in a matter of weeks are new to me.
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