Can someone please tell me how a bookie can get away with this???
Agent Aldair S has joined the chat. Aldair S 23:28 Hello Blois, thank you for contacting us! My Name is Aldair.S, and I will be assisting you today. 23:28 ok Aldair S 23:29 Sure, let me assist with your rollover inquiries. 23:29 k Aldair S 23:29 I can see that you have $100.00 of pending rollover. Aldair S 23:30 Each time a sports wager placed with the Available balance is settled, the amount that counts toward the rollover is: ?If your bet wins: We will count the lower value between the amount you risked and the amount you won. If your bet is a loss: We will now count your entire risk amount towards rollover when the wager loses. Therefore, the more you play, the sooner you can meet your rollover and be eligible for a payout! Only bets placed with real cash in the Sportsbook will count (Casino, Racebook, Prop Builder, and Free-Play, don't apply). * Rollover calculations are based upon settled wagers only. Bets made on postponed events, push or no action, do not count toward the rollover requirement.
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Can someone please tell me how a bookie can get away with this???
Agent Aldair S has joined the chat. Aldair S 23:28 Hello Blois, thank you for contacting us! My Name is Aldair.S, and I will be assisting you today. 23:28 ok Aldair S 23:29 Sure, let me assist with your rollover inquiries. 23:29 k Aldair S 23:29 I can see that you have $100.00 of pending rollover. Aldair S 23:30 Each time a sports wager placed with the Available balance is settled, the amount that counts toward the rollover is: ?If your bet wins: We will count the lower value between the amount you risked and the amount you won. If your bet is a loss: We will now count your entire risk amount towards rollover when the wager loses. Therefore, the more you play, the sooner you can meet your rollover and be eligible for a payout! Only bets placed with real cash in the Sportsbook will count (Casino, Racebook, Prop Builder, and Free-Play, don't apply). * Rollover calculations are based upon settled wagers only. Bets made on postponed events, push or no action, do not count toward the rollover requirement.
Aldair S 23:30 Keep in mind that all deposits come with a one time rollover. 23:31 what are you talking about 23:32 I placed 300.00 in the account today and bet 100 on a bet that lost then i made another bet with 100.00 and it won, I dont need to do rollovers, it is a straight winning bet, the money to bet came from me not you 23:33 that is not true, I have made a bet before where I won 1000.00 and took it out of the account right away Aldair S 23:33 I see 2 wagers for $100 each. Aldair S 23:33 So far $200 has been covered already. 23:33 and 23:34 it is my money I put in there and if I dont want to spend it, I dont have too, you have not given the money to me or when I deposited the 300.00 today I didnt ask for a bonus so I dont need to rollover shit, so pay my money out or put me onto a manager 23:36 hello 23:36 heello Aldair S 23:35 I can transfer you to a manager but the answer will be the same. Aldair S 23:36 Once the remaining $100 is covered you will be able to cashout. 23:36 so now you habve exited the conversation 23:36 that is fucked up 23:37 then why would anyone deposit more than 100.00 at a time with your stupid Bookie 23:38 it is shooting yourself in the foot Aldair S 23:38 What do you mean? 23:38 you guys are criminals, you don't mind taking money at will but when you have to pay it out, you come up with bullshit
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Aldair S 23:30 Keep in mind that all deposits come with a one time rollover. 23:31 what are you talking about 23:32 I placed 300.00 in the account today and bet 100 on a bet that lost then i made another bet with 100.00 and it won, I dont need to do rollovers, it is a straight winning bet, the money to bet came from me not you 23:33 that is not true, I have made a bet before where I won 1000.00 and took it out of the account right away Aldair S 23:33 I see 2 wagers for $100 each. Aldair S 23:33 So far $200 has been covered already. 23:33 and 23:34 it is my money I put in there and if I dont want to spend it, I dont have too, you have not given the money to me or when I deposited the 300.00 today I didnt ask for a bonus so I dont need to rollover shit, so pay my money out or put me onto a manager 23:36 hello 23:36 heello Aldair S 23:35 I can transfer you to a manager but the answer will be the same. Aldair S 23:36 Once the remaining $100 is covered you will be able to cashout. 23:36 so now you habve exited the conversation 23:36 that is fucked up 23:37 then why would anyone deposit more than 100.00 at a time with your stupid Bookie 23:38 it is shooting yourself in the foot Aldair S 23:38 What do you mean? 23:38 you guys are criminals, you don't mind taking money at will but when you have to pay it out, you come up with bullshit
what dont you understand 23:40 I will go ask people on covers forum if they have experienced this kind of bull from MYBOOKIE... Aldair S 23:40 You would have to play your deposit once before cashing out. 23:40 that makes no sense Aldair S 23:40 A rollover is an industry standard across online Sportsbooks and Casinos that when a bonus is applied, requires players to place a certain amount of action before paying out their winnings. 23:40 it is my money 23:41 you didnt give me a bloody bonus when I deposited it 23:41 not true at all, your lying bullshit 23:42 I have used SBG global and WilliamHill and have never had a problem 23:42 I will leave it this for now then, complete crooks Aldair S 23:42 I can see the free play bonus added and used. 23:43 yesterday you gave me a 25 dollar free bonus and I used it and lost, so when did you give me a bonus today when I deposited the 300.00 dollars? 23:44 your a liar 23:44 I deposited 300, lost my first 100 bet then made another 100 parlay bet and won and now you dont want to pay...just pay already and stop making excuses Aldair S
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what dont you understand 23:40 I will go ask people on covers forum if they have experienced this kind of bull from MYBOOKIE... Aldair S 23:40 You would have to play your deposit once before cashing out. 23:40 that makes no sense Aldair S 23:40 A rollover is an industry standard across online Sportsbooks and Casinos that when a bonus is applied, requires players to place a certain amount of action before paying out their winnings. 23:40 it is my money 23:41 you didnt give me a bloody bonus when I deposited it 23:41 not true at all, your lying bullshit 23:42 I have used SBG global and WilliamHill and have never had a problem 23:42 I will leave it this for now then, complete crooks Aldair S 23:42 I can see the free play bonus added and used. 23:43 yesterday you gave me a 25 dollar free bonus and I used it and lost, so when did you give me a bonus today when I deposited the 300.00 dollars? 23:44 your a liar 23:44 I deposited 300, lost my first 100 bet then made another 100 parlay bet and won and now you dont want to pay...just pay already and stop making excuses Aldair S
I wish I had a better answer at this moment. Aldair S 23:45 But the rollover must be covered in order to cash out. 23:45 put me onto a manager Aldair S 23:45 Based on the already mentioned rollover conditions. 23:46 there is no rollover crackhead 23:46 i want to speak with a proper manager Aldair S 23:46 Allow me two minutes, please. 23:47 ok Agent Aldair S has transferred the chat to another agent. Agent Omar E. has joined the chat. Agent Aldair S has left the chat. Omar E. 23:48 Good evening, my name is Omar E. Escalation support specialist on duty, hope you are doing great today, Blois.
Omar E. 23:49 I will be glad to assist you with your rollover inquiry, 23:49 no I am not great, you are being complete idiots about my money today 23:50 Before you start asking me bullshit, read the script first 23:50 and tell me why I cannotwithdraw my money when you have not given me any bonuses Omar E. 23:49 I see that my agent has explained you about your pending rollover and how to complete it, do you have any additional inquiry? 23:50 you are an idiot 23:50 you should not have a job as a manager 23:51 or escalation species Omar E. 23:51 I will do my very best to provide you with a solution on your request or a different option, however I will kindly ask you to refrain from cursing and to maintain a respectful tone in our conversation, otherwise I will not be able to assist you, do we agree? 23:52 you withdraw my 2000.00 dollar request and I am going to take it Covers.com forum and ask them and I will keep the chat going on forums for weeks quite easily along with this chat we are having Omar E. 23:52 We haven't received any response from you in the last 2 minutes. Would you like to continue with the chat? 23:53 it has been 20 seconds but you go ahead and hang up, wake up tomorrow and read on covers.com the thread Omar E. 23:53 I see that you are still pending to cover $100 in sports rollover, after you complete these, you will be able to cash out. 23:54 why do I need to complete this 100 dollars when It is not money or bonus you gave me, I deposited this today 23:54 with no bonus from you
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I wish I had a better answer at this moment. Aldair S 23:45 But the rollover must be covered in order to cash out. 23:45 put me onto a manager Aldair S 23:45 Based on the already mentioned rollover conditions. 23:46 there is no rollover crackhead 23:46 i want to speak with a proper manager Aldair S 23:46 Allow me two minutes, please. 23:47 ok Agent Aldair S has transferred the chat to another agent. Agent Omar E. has joined the chat. Agent Aldair S has left the chat. Omar E. 23:48 Good evening, my name is Omar E. Escalation support specialist on duty, hope you are doing great today, Blois.
Omar E. 23:49 I will be glad to assist you with your rollover inquiry, 23:49 no I am not great, you are being complete idiots about my money today 23:50 Before you start asking me bullshit, read the script first 23:50 and tell me why I cannotwithdraw my money when you have not given me any bonuses Omar E. 23:49 I see that my agent has explained you about your pending rollover and how to complete it, do you have any additional inquiry? 23:50 you are an idiot 23:50 you should not have a job as a manager 23:51 or escalation species Omar E. 23:51 I will do my very best to provide you with a solution on your request or a different option, however I will kindly ask you to refrain from cursing and to maintain a respectful tone in our conversation, otherwise I will not be able to assist you, do we agree? 23:52 you withdraw my 2000.00 dollar request and I am going to take it Covers.com forum and ask them and I will keep the chat going on forums for weeks quite easily along with this chat we are having Omar E. 23:52 We haven't received any response from you in the last 2 minutes. Would you like to continue with the chat? 23:53 it has been 20 seconds but you go ahead and hang up, wake up tomorrow and read on covers.com the thread Omar E. 23:53 I see that you are still pending to cover $100 in sports rollover, after you complete these, you will be able to cash out. 23:54 why do I need to complete this 100 dollars when It is not money or bonus you gave me, I deposited this today 23:54 with no bonus from you
Omar E. 23:54 Your rollover comes from used freeplay, and you need to cover by placing sports bets, with your cash. Omar E. 23:54 You received freeplay and used, thererfore a rollover requirement is due. 23:55 can you imagine walking into a williamhill or mgm and i place a 100 dollar bet and win and they say sorry sir you now need to spend another 100 before you can withdraw 23:55 it was not a free play, where do you get this from 23:56 yesterday you gave me a 25.00 free play and i played it yesterday and lost 23:57 I deposited 300.00 today, I then bet a 100.00 parlay and lost, then I made another 100.00 dollar parlay and won, now give me my money Omar E. 23:57 Ok, this is the situation, you had a $300 deposit, right? this is subject to 1 time rollover. 23:58 so tell me why anyone would want to deposit more than 100.00 dollars with your stupid bookie when you make a rule like this Omar E. 23:57 After checking the activity you only wagered for $200 out of these $300 23:58 ok no problem, now everyone on covers can decide whether they want to play with MYBOOKIE and their crooked rules Omar E. 23:59 we have a 1 time requirement rollover on all deposits, 23:59 yes but the 300 is my money, not money you gave me or was under bonus rollover rules because I know how crooked your rollover rules are 00:00 we can finish this conversation as I am tired of talking to a wall of crap Omar E. 23:59 This is an standard in the industry and brick and mortar sports casino do also have it. Omar E. 00:00 it is a one time rollover on all deposits. The visitor has left the chat. The chat is ended. (00:00:55) Start chat again Please comment on our service performance so that we can serve you better. Thanks for your time! * indicates required fields. Did we solve your problem? Yes No How easy was it to get a solution to your inquiry?
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Omar E. 23:54 Your rollover comes from used freeplay, and you need to cover by placing sports bets, with your cash. Omar E. 23:54 You received freeplay and used, thererfore a rollover requirement is due. 23:55 can you imagine walking into a williamhill or mgm and i place a 100 dollar bet and win and they say sorry sir you now need to spend another 100 before you can withdraw 23:55 it was not a free play, where do you get this from 23:56 yesterday you gave me a 25.00 free play and i played it yesterday and lost 23:57 I deposited 300.00 today, I then bet a 100.00 parlay and lost, then I made another 100.00 dollar parlay and won, now give me my money Omar E. 23:57 Ok, this is the situation, you had a $300 deposit, right? this is subject to 1 time rollover. 23:58 so tell me why anyone would want to deposit more than 100.00 dollars with your stupid bookie when you make a rule like this Omar E. 23:57 After checking the activity you only wagered for $200 out of these $300 23:58 ok no problem, now everyone on covers can decide whether they want to play with MYBOOKIE and their crooked rules Omar E. 23:59 we have a 1 time requirement rollover on all deposits, 23:59 yes but the 300 is my money, not money you gave me or was under bonus rollover rules because I know how crooked your rollover rules are 00:00 we can finish this conversation as I am tired of talking to a wall of crap Omar E. 23:59 This is an standard in the industry and brick and mortar sports casino do also have it. Omar E. 00:00 it is a one time rollover on all deposits. The visitor has left the chat. The chat is ended. (00:00:55) Start chat again Please comment on our service performance so that we can serve you better. Thanks for your time! * indicates required fields. Did we solve your problem? Yes No How easy was it to get a solution to your inquiry?
How likely are you to recommend MyBookie to a friend or colleague? 0 1 2 3 4 5 6 7 8 9 10 Highly unlikelyHighly likely How can we improve? read the conversation
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