Book

Can someone please tell me how a bookie can get away with this???

Agent Aldair S has joined the chat.
Aldair S
23:28
Hello Blois, thank you for contacting us! My Name is Aldair.S, and I will be assisting you today.
23:28
ok
Aldair S
23:29
Sure, let me assist with your rollover inquiries.
23:29
k
Aldair S
23:29
I can see that you have $100.00 of pending rollover.
Aldair S
23:30
Each time a sports wager placed with the Available balance is settled, the amount that counts toward the rollover is:
?If your bet wins: We will count the lower value between the amount you risked and the amount you won.
If your bet is a loss: We will now count your entire risk amount towards rollover when the wager loses. Therefore, the more you play, the sooner you can meet your rollover and be eligible for a payout! Only bets placed with real cash in the Sportsbook will count (Casino, Racebook, Prop Builder, and Free-Play, don't apply).
* Rollover calculations are based upon settled wagers only. Bets made on postponed events, push or no action, do not count toward the rollover requirement.

Aldair S
23:30
Keep in mind that all deposits come with a one time rollover.
23:31
what are you talking about
23:32
I placed 300.00 in the account today and bet 100 on a bet that lost then i made another bet with 100.00 and it won, I dont need to do rollovers, it is a straight winning bet, the money to bet came from me not you
23:33
that is not true, I have made a bet before where I won 1000.00 and took it out of the account right away
Aldair S
23:33
I see 2 wagers for $100 each.
Aldair S
23:33
So far $200 has been covered already.
23:33
and
23:34
it is my money I put in there and if I dont want to spend it, I dont have too, you have not given the money to me or when I deposited the 300.00 today I didnt ask for a bonus so I dont need to rollover shit, so pay my money out or put me onto a manager
23:36
hello
23:36
heello
Aldair S
23:35
I can transfer you to a manager but the answer will be the same.
Aldair S
23:36
Once the remaining $100 is covered you will be able to cashout.
23:36
so now you habve exited the conversation
23:36
that is fucked up
23:37
then why would anyone deposit more than 100.00 at a time with your stupid Bookie
23:38
it is shooting yourself in the foot
Aldair S
23:38
What do you mean?
23:38
you guys are criminals, you don't mind taking money at will but when you have to pay it out, you come up with bullshit

what dont you understand
23:40
I will go ask people on covers forum if they have experienced this kind of bull from MYBOOKIE...
Aldair S
23:40
You would have to play your deposit once before cashing out.
23:40
that makes no sense
Aldair S
23:40
A rollover is an industry standard across online Sportsbooks and Casinos that when a bonus is applied, requires players to place a certain amount of action before paying out their winnings.
23:40
it is my money
23:41
you didnt give me a bloody bonus when I deposited it
23:41
not true at all, your lying bullshit
23:42
I have used SBG global and WilliamHill and have never had a problem
23:42
I will leave it this for now then, complete crooks
Aldair S
23:42
I can see the free play bonus added and used.
23:43
yesterday you gave me a 25 dollar free bonus and I used it and lost, so when did you give me a bonus today when I deposited the 300.00 dollars?
23:44
your a liar
23:44
I deposited 300, lost my first 100 bet then made another 100 parlay bet and won and now you dont want to pay...just pay already and stop making excuses
Aldair S

I wish I had a better answer at this moment.
Aldair S
23:45
But the rollover must be covered in order to cash out.
23:45
put me onto a manager
Aldair S
23:45
Based on the already mentioned rollover conditions.
23:46
there is no rollover crackhead
23:46
i want to speak with a proper manager
Aldair S
23:46
Allow me two minutes, please.
23:47
ok
Agent Aldair S has transferred the chat to another agent.
Agent Omar E. has joined the chat.
Agent Aldair S has left the chat.
Omar E.
23:48
Good evening, my name is Omar E. Escalation support specialist on duty, hope you are doing great today, Blois.

Omar E.
23:49
I will be glad to assist you with your rollover inquiry,
23:49
no I am not great, you are being complete idiots about my money today
23:50
Before you start asking me bullshit, read the script first
23:50
and tell me why I cannotwithdraw my money when you have not given me any bonuses
Omar E.
23:49
I see that my agent has explained you about your pending rollover and how to complete it, do you have any additional inquiry?
23:50
you are an idiot
23:50
you should not have a job as a manager
23:51
or escalation species
Omar E.
23:51
I will do my very best to provide you with a solution on your request or a different option, however I will kindly ask you to refrain from cursing and to maintain a respectful tone in our conversation, otherwise I will not be able to assist you, do we agree?
23:52
you withdraw my 2000.00 dollar request and I am going to take it Covers.com forum and ask them and I will keep the chat going on forums for weeks quite easily along with this chat we are having
Omar E.
23:52
We haven't received any response from you in the last 2 minutes. Would you like to continue with the chat?
23:53
it has been 20 seconds but you go ahead and hang up, wake up tomorrow and read on covers.com the thread
Omar E.
23:53
I see that you are still pending to cover $100 in sports rollover, after you complete these, you will be able to cash out.
23:54
why do I need to complete this 100 dollars when It is not money or bonus you gave me, I deposited this today
23:54
with no bonus from you

@doggydog

 My offshore book does the same. Just makes it harder to get positive money out. This is part of the reason 5% win long-term!

Omar E.
23:54
Your rollover comes from used freeplay, and you need to cover by placing sports bets, with your cash.
Omar E.
23:54
You received freeplay and used, thererfore a rollover requirement is due.
23:55
can you imagine walking into a williamhill or mgm and i place a 100 dollar bet and win and they say sorry sir you now need to spend another 100 before you can withdraw
23:55
it was not a free play, where do you get this from
23:56
yesterday you gave me a 25.00 free play and i played it yesterday and lost
23:57
I deposited 300.00 today, I then bet a 100.00 parlay and lost, then I made another 100.00 dollar parlay and won, now give me my money
Omar E.
23:57
Ok, this is the situation, you had a $300 deposit, right? this is subject to 1 time rollover.
23:58
so tell me why anyone would want to deposit more than 100.00 dollars with your stupid bookie when you make a rule like this
Omar E.
23:57
After checking the activity you only wagered for $200 out of these $300
23:58
ok no problem, now everyone on covers can decide whether they want to play with MYBOOKIE and their crooked rules
Omar E.
23:59
we have a 1 time requirement rollover on all deposits,
23:59
yes but the 300 is my money, not money you gave me or was under bonus rollover rules because I know how crooked your rollover rules are
00:00
we can finish this conversation as I am tired of talking to a wall of crap
Omar E.
23:59
This is an standard in the industry and brick and mortar sports casino do also have it.
Omar E.
00:00
it is a one time rollover on all deposits.
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Can someone decipher how they can get away with this?

Thank you

@doggydog

 Read my above post. I don't like it either, but will deal with it since they always payout.

I think these books doing this crooked shenanigans will go to rot!!!

 New York Yankees+124Pitcher: ActionMoneylineWinner (incl. extra innings)New York Yankees vs. Houston AstrosOver 57-110TotalTotal (incl. overtime)LSU Tigers vs. Florida State SeminolesOakland Athletics+550Pitcher: ActionMoneylineWinner (incl. extra innings)Los Angeles Angels vs. Oakland Athletics

Mybookie is paying me right away...Thanks