Have been on Pokerstars for many years and have made deposits that have cleared many times over the years. During the christmas season I had seen my brother and told him to make a deposit on Pokerstars and give it a try. He then made his first deposit ($100 dollars), but for whatever reason it did not clear throw his bank. He played the money and lost it all and now has a -$100 dollars oweing to Pokerstars. Me and my brother completely understand that this money is owed and will be paid in full. My brother is a hard working man who has never missed a bill, has great credit and is well respected. THIS IS WERE POKERSTARS BECOME UNFAIR AND UNJUST!
Well entering a tornament myself under my own account not my brothers, I deposited money and had it approved as expected. Then about 2 minutes later well entering a torney, THEY FREEZE MY ACCOUNT! They say the want Licence photo, VISA CARD NUMBER and a hand signature. I send it all to them in photos and faxes. They then come back a say: We are confirming that we have approved your documents and approved them. But because of my brothers outstanding account, my account has been frozen with funds in it, intill my brothers is cleared. We are both in our 40's , see each other once a year and live in different citys. Is this fair? Would you now deposit funds into as must people call it Jokerstars knowing that they can freeze your account if you have family members or maybe people with the same last name, deposits does not go throw, even when in honesty. Thanks for the read. Becarefull.
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To remove first post, remove entire topic.
Have been on Pokerstars for many years and have made deposits that have cleared many times over the years. During the christmas season I had seen my brother and told him to make a deposit on Pokerstars and give it a try. He then made his first deposit ($100 dollars), but for whatever reason it did not clear throw his bank. He played the money and lost it all and now has a -$100 dollars oweing to Pokerstars. Me and my brother completely understand that this money is owed and will be paid in full. My brother is a hard working man who has never missed a bill, has great credit and is well respected. THIS IS WERE POKERSTARS BECOME UNFAIR AND UNJUST!
Well entering a tornament myself under my own account not my brothers, I deposited money and had it approved as expected. Then about 2 minutes later well entering a torney, THEY FREEZE MY ACCOUNT! They say the want Licence photo, VISA CARD NUMBER and a hand signature. I send it all to them in photos and faxes. They then come back a say: We are confirming that we have approved your documents and approved them. But because of my brothers outstanding account, my account has been frozen with funds in it, intill my brothers is cleared. We are both in our 40's , see each other once a year and live in different citys. Is this fair? Would you now deposit funds into as must people call it Jokerstars knowing that they can freeze your account if you have family members or maybe people with the same last name, deposits does not go throw, even when in honesty. Thanks for the read. Becarefull.
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