Posted:
#1
Ok, so first off I understand there has recently been a crackdown on WU MG but I have already blocked from both so this is not the reason for the problem I've had.
So I made a Western Union deposit under a friend's name. The first day or day when calling to see why funds have not hit by BETPHOENIX.COM account, I was told I need to call Western Union to release the funds in Costa Rica so that betphoenix processor can pick up funds. Once I called I realized it wasn't the typical WU hold to ask you questions or block transaction but the just simply tell me receiver needs to just show a photo ID.
Then I proceed to call BETPHOENIX back to let them know money is good to be picked up and we continue to go back and forth with them telling me it's Western Union holding the transaction up, but when I can them back them simply tell me funds are good to be picked up..
Very frustrated and fed up with getting runaround, I leave it be for a few days and go to WU location to cancel transaction and get refund and Western Union tells me the money was picked up in Costa Rica on Oct 2nd, 9:05pm and that I cannot get refund since the funds were picked up!! An exact time and date.
I call BETPHOENIX and tell them Western union is telling me funds were picked up a week after transaction was originally started. They proceed to tell me they need to look into it and place me on hold, which I get hung up on twice when calling back. Eventually BP tells me they will call me back after they look into it...
About 15 minutes pass and 'Mary' calls me back and tells me that the WU transaction doesn't exist!!! When I have a receipt in hand AND WU tells me that the transaction was paid out in Costa Rica with an exact time and date?? And the problem why I didn't get proof of pickup is because it was sent under friends name and he did not put email on transaction.
Unless they refund or fund my account, , advising everybody to stay away from Betphoenix. Used them for years but never will again after what is going and I ADVISE EVERYBODY ELSE TO STAY AWAY!!
So I made a Western Union deposit under a friend's name. The first day or day when calling to see why funds have not hit by BETPHOENIX.COM account, I was told I need to call Western Union to release the funds in Costa Rica so that betphoenix processor can pick up funds. Once I called I realized it wasn't the typical WU hold to ask you questions or block transaction but the just simply tell me receiver needs to just show a photo ID.
Then I proceed to call BETPHOENIX back to let them know money is good to be picked up and we continue to go back and forth with them telling me it's Western Union holding the transaction up, but when I can them back them simply tell me funds are good to be picked up..
Very frustrated and fed up with getting runaround, I leave it be for a few days and go to WU location to cancel transaction and get refund and Western Union tells me the money was picked up in Costa Rica on Oct 2nd, 9:05pm and that I cannot get refund since the funds were picked up!! An exact time and date.
I call BETPHOENIX and tell them Western union is telling me funds were picked up a week after transaction was originally started. They proceed to tell me they need to look into it and place me on hold, which I get hung up on twice when calling back. Eventually BP tells me they will call me back after they look into it...
About 15 minutes pass and 'Mary' calls me back and tells me that the WU transaction doesn't exist!!! When I have a receipt in hand AND WU tells me that the transaction was paid out in Costa Rica with an exact time and date?? And the problem why I didn't get proof of pickup is because it was sent under friends name and he did not put email on transaction.
Unless they refund or fund my account, , advising everybody to stay away from Betphoenix. Used them for years but never will again after what is going and I ADVISE EVERYBODY ELSE TO STAY AWAY!!
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