Posted:
#1
*This chat transcript has been practically cut in half so it is easier to read.*
I initiated the chat because my Mastercard would repeatedly keep getting declined.
She then proceeds to give me the barrage of pasted auto-responses in relation to why Mastercard transactions do not work, and alternate depositing methods.
General Info
Chat start time Dec 1, 2011 10:01:05 AM ESTChat end time Dec 1, 2011 10:26:55 AM EST
Duration (actual chatting time) 00:25:50
Operator Kaitlin Kropp
You: There is absolutely no incentive to make the extra effort to deposit here anymore, since now getting your money out takes well over a month
You: Man, what happened to you guys?
You: I wouldn't be angry in the least bit, if I didn't love it here so much
You: or speaking past-tense
Kaitlin Kropp: I really appreciate your feed back. I totally understand the way you feel. Unfortunately withdrawals time frame changed per management decision. For some customers they love the idea about it others not. We are always on the looked to help and assist customers with their concerns and issues Don.
You: So there are customers who love the idea of getting slow payed?
Kaitlin Kropp: On your case, I really understand you feel frustrated about your Master card. I am really sorry about that, that is the reason to better assist you to give you other deposit possibilities you may have.
You: Who wants to wait longer to get their money? You're saying some people love it?
Kaitlin Kropp: Yes Don.
You: Can you give me one example why that would benefit anyone?
You: I am speaking on behalf of an entire group of people, and this transcript will be featured on SBR, and Covers.
You: This is the main gripe with you nowadays. Could you please specify one benefit of being slow payed?
Kaitlin Kropp: Because in a way, keeping the money on your account and using the funds you already have for playing is an easier way for them. In that way they don't need to be cashing out, instead of that they use what they have. Now, I understand not all the cases are the same. I have seen a lot of cases of people using wagering for living.
Kaitlin Kropp: I totally understand the way you feel and honestly I am really sorry you feel that way.
You: If they wanted the funds in their account, wouldn't the problem simply be solved by.... not withdrawing?
You: So essentially the 6-8 week time span is a ploy to get the degenerate to cancel their withdraw, and keep playing?
Kaitlin Kropp: Correct Don. A lot of them prefers to keep the money on their account, in that way they don't need to be depositing. But as I mentioned to you, not all cases are the same.
You: Whew... hopefully that makes some sense to you, because that may be the most illogical thing I have ever heard in my life
Kaitlin Kropp: I understand your concern. All cases are different. I just must follow the rules and assist customers. We always try all the customers to be happy.
You: I understand
Kaitlin Kropp: But I really appreciate your feed back about this matter.
You: This changes a lot of things, for a lot of people. In regards to the withdraw situation:
Kaitlin Kropp: Correct.
You: People were under the thought that your slow processing times were due to DOJ, and government crackdown, making it unable for Sportsbook.ag to process large volumes in fear of ending up like BetED
You: Now it has been confirmed you are simply slow paying everyone in hopes for them to cancel their withdraw
You: That is so terribly disappointing on so many levels..
Kaitlin Kropp: That is correct Don.
Kaitlin Kropp: What you are mentioning is correct. I never said it was not. In fact that is the reason of it.
Kaitlin Kropp: After that changed we have gotten a lot of feed backs about customers concerns.
You: Well apparently A LOT of people have been misinformed..
Kaitlin Kropp: And daily we must explain the reason why our managers took that decision.
You: I am happy to finally deliver some truth to the matter.
You: Thank you for your time, and answers.
Kaitlin Kropp: As I mentioned to you previously, we have gotten all kind of different feed backs about it, some of them happy with that decision, others not. But I think that is part of everything.
Kaitlin Kropp: You are welcome Don.
You: Yes, i'm sure some are very happy with it.
You: Last order of business, I would like my account here to be closed, please.
You: Man, what happened to you guys?
You: I wouldn't be angry in the least bit, if I didn't love it here so much
You: or speaking past-tense
Kaitlin Kropp: I really appreciate your feed back. I totally understand the way you feel. Unfortunately withdrawals time frame changed per management decision. For some customers they love the idea about it others not. We are always on the looked to help and assist customers with their concerns and issues Don.
You: So there are customers who love the idea of getting slow payed?
Kaitlin Kropp: On your case, I really understand you feel frustrated about your Master card. I am really sorry about that, that is the reason to better assist you to give you other deposit possibilities you may have.
You: Who wants to wait longer to get their money? You're saying some people love it?
Kaitlin Kropp: Yes Don.
You: Can you give me one example why that would benefit anyone?
You: I am speaking on behalf of an entire group of people, and this transcript will be featured on SBR, and Covers.
You: This is the main gripe with you nowadays. Could you please specify one benefit of being slow payed?
Kaitlin Kropp: Because in a way, keeping the money on your account and using the funds you already have for playing is an easier way for them. In that way they don't need to be cashing out, instead of that they use what they have. Now, I understand not all the cases are the same. I have seen a lot of cases of people using wagering for living.
Kaitlin Kropp: I totally understand the way you feel and honestly I am really sorry you feel that way.
You: If they wanted the funds in their account, wouldn't the problem simply be solved by.... not withdrawing?
You: So essentially the 6-8 week time span is a ploy to get the degenerate to cancel their withdraw, and keep playing?
Kaitlin Kropp: Correct Don. A lot of them prefers to keep the money on their account, in that way they don't need to be depositing. But as I mentioned to you, not all cases are the same.
You: Whew... hopefully that makes some sense to you, because that may be the most illogical thing I have ever heard in my life
Kaitlin Kropp: I understand your concern. All cases are different. I just must follow the rules and assist customers. We always try all the customers to be happy.
You: I understand
Kaitlin Kropp: But I really appreciate your feed back about this matter.
You: This changes a lot of things, for a lot of people. In regards to the withdraw situation:
Kaitlin Kropp: Correct.
You: People were under the thought that your slow processing times were due to DOJ, and government crackdown, making it unable for Sportsbook.ag to process large volumes in fear of ending up like BetED
You: Now it has been confirmed you are simply slow paying everyone in hopes for them to cancel their withdraw
You: That is so terribly disappointing on so many levels..
Kaitlin Kropp: That is correct Don.
Kaitlin Kropp: What you are mentioning is correct. I never said it was not. In fact that is the reason of it.
Kaitlin Kropp: After that changed we have gotten a lot of feed backs about customers concerns.
You: Well apparently A LOT of people have been misinformed..
Kaitlin Kropp: And daily we must explain the reason why our managers took that decision.
You: I am happy to finally deliver some truth to the matter.
You: Thank you for your time, and answers.
Kaitlin Kropp: As I mentioned to you previously, we have gotten all kind of different feed backs about it, some of them happy with that decision, others not. But I think that is part of everything.
Kaitlin Kropp: You are welcome Don.
You: Yes, i'm sure some are very happy with it.
You: Last order of business, I would like my account here to be closed, please.
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