Posted:
#1
Long time lurker, first time poster.
I have cashed out with Heritage numerous times in the past through MG and WU. I requested a 790 cashout that was processed on 2/2/2015 @ 6:15 AM. I received the information at 4:25 PM PST just like usual, stroll in to Wal-Mart and they told me the MG was put on hold, that they had to call MG.
I called Heritage and they told me to not worry, this happens from time to time. Go home, call them back at 7 AM PST when the payouts department was open, and they would resolve the issue and send out another MG for same day processing. This was Nathaniel that I spoke with.
I called this morning at 7 AM PST, explained the situation in full detail again, they told me they will email the 3rd party processor and it should be resolved shortly.
I have called at 8 AM PST, 9 AM PST, 10 AM PST, and now just recently at 11 AM PST and I keep getting the run around from them, stating that they know the issue, I am blacklisted from MG, but they cannot release the funds until they hear back from the 3rd party.
I just want my $870 dollars back, am starting to think that they sent me money from a bad processor name that was red flagged.
Just posting this for public knowledge, and in hopes that the forum advisors can help me out as Heritage seems to have a good rating and I have never had issues with payouts from them before.
Right now it is 11:22 AM PST, and my account is still at 0 balance.
Advice?
I have cashed out with Heritage numerous times in the past through MG and WU. I requested a 790 cashout that was processed on 2/2/2015 @ 6:15 AM. I received the information at 4:25 PM PST just like usual, stroll in to Wal-Mart and they told me the MG was put on hold, that they had to call MG.
I called Heritage and they told me to not worry, this happens from time to time. Go home, call them back at 7 AM PST when the payouts department was open, and they would resolve the issue and send out another MG for same day processing. This was Nathaniel that I spoke with.
I called this morning at 7 AM PST, explained the situation in full detail again, they told me they will email the 3rd party processor and it should be resolved shortly.
I have called at 8 AM PST, 9 AM PST, 10 AM PST, and now just recently at 11 AM PST and I keep getting the run around from them, stating that they know the issue, I am blacklisted from MG, but they cannot release the funds until they hear back from the 3rd party.
I just want my $870 dollars back, am starting to think that they sent me money from a bad processor name that was red flagged.
Just posting this for public knowledge, and in hopes that the forum advisors can help me out as Heritage seems to have a good rating and I have never had issues with payouts from them before.
Right now it is 11:22 AM PST, and my account is still at 0 balance.
Advice?
0
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