Heritage Money Gram Payout Issues

Question

I have cashed out with Heritage numerous times in the past through MG and WU. I requested a 790 cashout that was processed on 2/2/2015 @ 6:15 AM. I received the information at 4:25 PM PST just like usual, stroll in to Wal-Mart and they told me the MG was put on hold, that they had to call MG.

I called Heritage and they told me to not worry, this happens from time to time. Go home, call them back at 7 AM PST when the payouts department was open, and they would resolve the issue and send out another MG for same day processing. This was Nathaniel that I spoke with.

I called this morning at 7 AM PST, explained the situation in full detail again, they told me they will email the 3rd party processor and it should be resolved shortly.

I have called at 8 AM PST, 9 AM PST, 10 AM PST, and now just recently at 11 AM PST and I keep getting the run around from them, stating that they know the issue, I am blacklisted from MG, but they cannot release the funds until they hear back from the 3rd party.

I just want my $870 dollars back, am starting to think that they sent me money from a bad processor name that was red flagged.

Just posting this for public knowledge, and in hopes that the forum advisors can help me out as Heritage seems to have a good rating and I have never had issues with payouts from them before.

Right now it is 11:22 AM PST, and my account is still at 0 balance.

Advice?

chiangbang · Answer

I have cashed out with Heritage numerous times in the past through MG and WU. I requested a 790 cashout that was processed on 2/2/2015 @ 6:15 AM. I received the information at 4:25 PM PST just like usual, stroll in to Wal-Mart and they told me the MG was put on hold, that they had to call MG.

I called Heritage and they told me to not worry, this happens from time to time. Go home, call them back at 7 AM PST when the payouts department was open, and they would resolve the issue and send out another MG for same day processing. This was Nathaniel that I spoke with.

I called this morning at 7 AM PST, explained the situation in full detail again, they told me they will email the 3rd party processor and it should be resolved shortly.

I have called at 8 AM PST, 9 AM PST, 10 AM PST, and now just recently at 11 AM PST and I keep getting the run around from them, stating that they know the issue, I am blacklisted from MG, but they cannot release the funds until they hear back from the 3rd party.

I just want my $870 dollars back, am starting to think that they sent me money from a bad processor name that was red flagged.

Just posting this for public knowledge, and in hopes that the forum advisors can help me out as Heritage seems to have a good rating and I have never had issues with payouts from them before.

Right now it is 11:22 AM PST, and my account is still at 0 balance.

Advice?

MikeJ0522 · Answer

I have taken numerous payouts also from WU from an online.  When they tried to send me $ last month it was rejected by WU after receiving the control number.  After 2 calls it was put back into my online acct and then had to have it directly deposited into my checking acct.  Maybe they are tightening down on this kind of thing....

chiangbang · Answer

Yes, that sounds awesome if you got your money back after 2 calls. I believe I have called them about 5 times now and am getting the runaround...

droopy24 · Answer

im blacklisted it has happened to everyone sadly it is was it is....better find a new way to withdrawal and you will have to deposit under a seperate name...thats why i stopped playing with heritage cuz they dont offer many deposit options

chiangbang · Answer

im aware of the blacklisting, im not aware of them holding my funds hostage for 48 hours.

chiangbang · Answer

quick update, it has been 8 hours since i called them this morning at 7 AM PST. no update from their end, how long does it take to hear back from a 3rd party processor?

chiangbang · Answer

ok, so i figured it out. i just called at 3:30 PM PST and got the same message from them saying it could take up to 48 hours.

i then called back and mentioned that i was active on the forums getting help, within 2 seconds their tone changed, they said to check my account and the money is in there.

looks like you need to get the forums involved to have them lift a finger.

long story short, i did get my money back 33 hours after it was taken from my account, but only after mentioning that i had asked for advice in the forums.

i still love heritage but this was a nightmare.

Heritage Money Gram Payout Issues

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