Posted:
#1
I have been saying this for months that 5dimes was in financial trouble and I see post after post about bad checks, and have had several bounce from them myself. Then there was the nightmare situation where they made a lot of people wait a month for withdrawals into there accounts. Now people are having issues with Western Union payouts. Their customer service is pathetic and the general manager is an ass. A winning wager graded 12 hours after the event ends is considered being paid early. They are truly a joke. They may have a few more betting options than Heritage but Heritage continues to add more and more options and they grade quickly and pay as quickly as any book out there.
Now to focus on Heritage's positives. They have a great customer service department where you can understand all of the reps and they go out of their way to help you resolve any issues. I also contact them via live chat and they always try to help the customer. When you deposit via WU or MG it is credited to your account as fast as I have seen and that includes the Greek and Betjam when they took US action. They offer an 8% bonus on any deposits with a 4 time rollover but have no time limit on how long the money must stay in the account after a bonus like 5dimes 30 day rule even after meeting the rollover requirements. They have a cash back program which they pay quarterly and the funds are your with no rollover required. You can withdraw it that day if you wish.There are a number of other benefits to playing with Heritage but I will end on this story. 5dimes once gave me a name to send a WU which I sent it to about 2 hours later. When they finally answered the phone they told me that name is on a list so I need to call WU and change the name and location. After confirming the spelling twice I send it and it took me 3+ hours of trying to reach there CS and no one answering. Finally I called wagering and told them my problem and they got someone from CS to take the call. They then tell me they were sorry for not giving me the correct spelling on the name. There was supposed to be SS at the end of the name instead of S, so they told me to call WU and get it fixed. After a major hassle with WU it was changed but another 2+ hours went by before CS would answer the phone and only because I called wagering again.
Today I got receiver info from Heritage and sent a WU. I wrote the name down as Alfredo and sent it but when I called it was supposed to be Alffredo. They told me they will work it out an 15 minutes later my account was credited.
Heritage is by far the best book for US players beyond a doubt.
Good Luck Everyone!!!
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