Posted:
#1
Long time Heritage client here. Probably about 6-7 years or so. Give or take. Numerous deposits and withdrawals every hoops and football season, usually for maximum amounts allowed via W-U deposits of $1200 and payouts mostly via cashiers check until my state (WA) didn't allow them any more so they had to go to money orders instead with a max of $3k and most of the time that was what I would take out.
Heritage took away the MO option as well most recently and that was frustrating. I had asked for an exception and it took a bit to get it approved but eventually was for $3k.
Last week, I received my Fedex at the house with a doortag to go pick up the envelope at the station and I did so. When I obtained it, there was (1) MO in there for $500.00 which was a US Postal Service MO and nothing else.
I cashed it but kept the stub and informed Heritage about this. They were non responsive for the most part via their messenger service on the site. I then logged into chat and they have been more responsive but have stated each day that their processor is going to be giving them information on this.
As of today, their processor has told them that they were sent but I asked them to please show proof as it is impossible that I would have cashed them. They are also stating that some of the money orders were not from the same company, meaning some were M-G money orders and the one I received is USPS MO's.
I am starting to feel pretty frustrated with how this is shaping up as it appears that Heritage is going to just go along with whatever the processor tells them.
I am supposed to check back in tomorrow to see if any new info is available. I have emailed my USPS MO to Heritage in the meantime to show that I received that so they can track and do whatever they need to with that information.
At this very moment however, I am still waiting on $2500.
Heritage took away the MO option as well most recently and that was frustrating. I had asked for an exception and it took a bit to get it approved but eventually was for $3k.
Last week, I received my Fedex at the house with a doortag to go pick up the envelope at the station and I did so. When I obtained it, there was (1) MO in there for $500.00 which was a US Postal Service MO and nothing else.
I cashed it but kept the stub and informed Heritage about this. They were non responsive for the most part via their messenger service on the site. I then logged into chat and they have been more responsive but have stated each day that their processor is going to be giving them information on this.
As of today, their processor has told them that they were sent but I asked them to please show proof as it is impossible that I would have cashed them. They are also stating that some of the money orders were not from the same company, meaning some were M-G money orders and the one I received is USPS MO's.
I am starting to feel pretty frustrated with how this is shaping up as it appears that Heritage is going to just go along with whatever the processor tells them.
I am supposed to check back in tomorrow to see if any new info is available. I have emailed my USPS MO to Heritage in the meantime to show that I received that so they can track and do whatever they need to with that information.
At this very moment however, I am still waiting on $2500.
0
Glad you got it worked out. With very few good offshore options, it is good to hear that Heritage continues to be A+ in customer satisfaction. If they go under, I think i would unfortunately just bet through a local, which is usually a poor choice because credit gets me in trouble. 
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