First before I get into the negative part of my post I do want to give them credit for the free plays and contests like the Orphan contest that that they offer their members. Unfortunately, it;s one of the few things that they are doing right.
I logged into my account today and noticed there was a $25 free play in my account for Xmas. Not alot of money but a nice little surprise anyways. I proceed to put togther a 4 team parly for $25 with the first game being a second half wager on the Boston/Orlando game. Rest of the parlay were games being played later. Anyways after putting my wager in I log onto Covers and notice Richards post. I see that he says free play rules apply. I then live chat with a rep and ask what the rules were and he tells me that it is a 3team max for the parlays. He says he will contact a manager to see what my options are. He then tells me to call and speak with wagering. I do that and after being on hold for a few minutes I get a manager and he says "what do you want me to do about it?" I said well I made an invalid bet apparently to your free play rules and that I would like to cancel the bet or take off one of the games that hadnt started.He refused to do so. He said if the bet won I would be paid for a max of a 3 teamer and if I went 3 of 4 that basicly I would be left with my thumb up my ass in not so many words. I basicaly had to hope to hit a 4teamer but get rewarded for a 3teamer payout.
I understand that this was free money and they obviously dont have to do that for their customers. There was plenty of time for them to cancel this wager or alter it once I brought to their attention what I had done. I do believe that I am partly at fault but having a system that allows you to place a bet that is invalid or having a manager that wont altar a parlay on games that have not started is the bigger flaw.
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