Do not....I repeat....do not use this piece of garbage sportsbook. I should have learned my lesson from all the negative reviews, but I guess I had to experience it myself.
They have done something even worse than not paying out...they were scamming customers by switching wagers from the confirmation screen to the acceptance screen. I had a number of situations where I placed a live wager (table tennis) and would be shown a line where a player was offered at +1.5 sets but the wager was then accepted at -1.5 sets. This happened despite me not having the "accept all changes" button on. This happened repeatedly until I figured out what they were doing.
After a month of countless emails and phone calls blowing me off, I finally was told that there was a "glitch" in the system that has now been fixed so the issue should not happen moving forward. My wagers of approximately $3,000? Will not be refunded. It's apparently OK to offer one bet and then accept the exact opposite line than what was on the confirmation screen. Don't worry, though, they've fixed it.
The next time you buy a soda from a convenience store, see if the price tag says $1.99 and they charge you $4.99. If it happens, bring it to their attention, wait a month, and see if they acknowledge the "glitch" but not give you the $3.00 back because they've now fixed the problem.
This issue could not have been handled worse by a bunch of monkeys. From clueless customer service to a lack of responses to not coming close to doing the right thing, MyBookie hit the trifecta here. Don't get scammed like I did.
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To remove first post, remove entire topic.
Do not....I repeat....do not use this piece of garbage sportsbook. I should have learned my lesson from all the negative reviews, but I guess I had to experience it myself.
They have done something even worse than not paying out...they were scamming customers by switching wagers from the confirmation screen to the acceptance screen. I had a number of situations where I placed a live wager (table tennis) and would be shown a line where a player was offered at +1.5 sets but the wager was then accepted at -1.5 sets. This happened despite me not having the "accept all changes" button on. This happened repeatedly until I figured out what they were doing.
After a month of countless emails and phone calls blowing me off, I finally was told that there was a "glitch" in the system that has now been fixed so the issue should not happen moving forward. My wagers of approximately $3,000? Will not be refunded. It's apparently OK to offer one bet and then accept the exact opposite line than what was on the confirmation screen. Don't worry, though, they've fixed it.
The next time you buy a soda from a convenience store, see if the price tag says $1.99 and they charge you $4.99. If it happens, bring it to their attention, wait a month, and see if they acknowledge the "glitch" but not give you the $3.00 back because they've now fixed the problem.
This issue could not have been handled worse by a bunch of monkeys. From clueless customer service to a lack of responses to not coming close to doing the right thing, MyBookie hit the trifecta here. Don't get scammed like I did.
Except these frauds inverted the lines. You thought you were getting +1.5 sets but were given -1.5 sets. Imagine betting a basketball game where you were told you’d be getting 8.5 points but the accepted wager now has you giving 8.5. And then they do nothing about it for a month, eventually acknowledge a “glitch” that supposedly caused it, and refuse to refund the fraudulent lines.
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@newton0038
Except these frauds inverted the lines. You thought you were getting +1.5 sets but were given -1.5 sets. Imagine betting a basketball game where you were told you’d be getting 8.5 points but the accepted wager now has you giving 8.5. And then they do nothing about it for a month, eventually acknowledge a “glitch” that supposedly caused it, and refuse to refund the fraudulent lines.
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