Withdrawal from Betphoenix

i just made a request for a withdrawal.  i'm just documenting my request here so i know when it was made.  also, if anyone has any comments or stories they'd like to share, feel free. 

update 8 days later. 

they originally said they had to split up my withdrawals into checks of $500 each and the remainder in a western union payment.  they said i would be given a western union control number with 3 days.  8 days later, no western union control number, no checks and my email to customer service two days ago has gone unanswered. 

not a good start. 

contacted customer service by live chat asking about the status of my withdrawal.  at first she said they couldn't process my withdrawal request because they still needed documents from me.  i told her that i sent a copy of my driver's license and credit card a week ago and got confirmation they received it.  then she said the western union withdrawal would be available by 6:00 pm tomorrow and the checks take 7-10 business days. 

we're making progress.

Anyway you slice it, 8 days and nothing has been sent yet is a problem.

Let's see what happens by Monday.

if the WU info comes tomorrow and the checks come within 7-10 business days, then i have no complaints.  we'll see.

5th, i looked at betjamaica but they have terrible soccer selections and i'm not playing anything else right now so that book doesn't do me much good. 

Final Update

i made the withdrawal request on 6/29.  they said they'd have to split up the payment into a check for the bulk of it and western union for the remainder above $500 increment amounts.  the check was to take 7-10 business days and the WU was to take 1-3 days. 

the check came early, maybe 4-5 business days. 

the western union information didn't come as of uesterday.  i contacted them three times over live chat and they said it would be ready soon.  i contact them today and they said the WU portion was sent on June 30, the day after my request, and gave me the WU info.  why they didn't tell me the two other times i contacted them since june 30, i have no idea.  anyway, i've been paid. 

assuming they did issue the WU payment on June 30, I give Betophoenix an A for payment and a C- for communication. 

overall, it was a good experience as a sportsbook and i can't say i wouldn't recommend them.