Hey guys, do any of you subscribe to this plan? It is a program where they will insure almost any electronic device in your house, not just DirecTV equipment. My laptop went to shit , and they were in the process of repairing it. When unable to repair, they will replace the product. The third party repair company gave me 3 replacement options, all refurbished laptops that are kind of crappy , but not as crappy as what I had. The lady today told me that if I don't make a decision after a certain time, this will be escalated back to DIRECTV, and they will more than likely reimburse me for the market value of my laptop, which is practically next to nothing at this point. Have any of you guys ever had anything repaired or replaced by DIRECTV? If I have it escalated back to DIRECTV, what are the chances of me getting enough money to buy a decent laptop? Thanks in advance for any information!
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To remove first post, remove entire topic.
Hey guys, do any of you subscribe to this plan? It is a program where they will insure almost any electronic device in your house, not just DirecTV equipment. My laptop went to shit , and they were in the process of repairing it. When unable to repair, they will replace the product. The third party repair company gave me 3 replacement options, all refurbished laptops that are kind of crappy , but not as crappy as what I had. The lady today told me that if I don't make a decision after a certain time, this will be escalated back to DIRECTV, and they will more than likely reimburse me for the market value of my laptop, which is practically next to nothing at this point. Have any of you guys ever had anything repaired or replaced by DIRECTV? If I have it escalated back to DIRECTV, what are the chances of me getting enough money to buy a decent laptop? Thanks in advance for any information!
Yeah, the basic protection is about $7/month, I think. They talked me into upgrading to the premier protection, which is like $17/month. They've already replaced a laptop battery for me, but this is their first attempt at repairing/ replacing an actual electronic device of value. Just trying to figure out if I should take one of their crappy refurbished replacement options or try and get some money out of this?
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Yeah, the basic protection is about $7/month, I think. They talked me into upgrading to the premier protection, which is like $17/month. They've already replaced a laptop battery for me, but this is their first attempt at repairing/ replacing an actual electronic device of value. Just trying to figure out if I should take one of their crappy refurbished replacement options or try and get some money out of this?
For the record, I have had this plan, and it's been awesome! I've gotten a brand new OEM Apple battery for 4 laptops each year for two years, and they recently replaced an older HP 655 laptop, that was about 5 years old, with a brand new Asus Zenbook UX360CA with an M3 processor! When they first got back to me with replacement options, they were much like described above...simply unacceptable. So I got on the phone and called in and explained that this was a $500+ dollar laptop back when it was purchased and a $300 replacement wasn't goign to work.
They asked me specifically "do you have anything picked out?" So I gave them a list of three laptops I had researched and been interested in.
About 2 days later, they called and told me that the Asus Zenbook was available on Amazon, and they could get it for me without having to seek additional approval from on high. Or, if I wanted to hold out for one of the other two I submitted...then they could submit them to the powers that be and see if they could get approval. Primarily, because they weren't sold on Amazon, and they were a bit more expensive.
At that point, I felt that I should count myself fortunate and take the Asus and that's exactly what I did! It arrived about 3 days later, sealed in the box and was and still is an amazing device!
They don't cover physical damage on flat screen TV's, keep that in mind. Further, they must be able to see a serial number on a laptop in order to replace it. I sent in a cheap Acer that was my daughters, and the screen was cracked. Because of that, they couldn't turn it on and view any settings, and for some unknown reason the label underneath the battery had been so faded that you couldn't read the serial off of it. In rereading the contract, that is a reason to deny a claim. But it was a cheap laptop, we bought off some friends...so I didn't sweat it.
I have a Macbook being sent in today. It's an early 2008 model...and I fully anticipate receiving a brand new 2016 Macbook in exchange for it.
This is a legit program, and I highly recommend it.
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For the record, I have had this plan, and it's been awesome! I've gotten a brand new OEM Apple battery for 4 laptops each year for two years, and they recently replaced an older HP 655 laptop, that was about 5 years old, with a brand new Asus Zenbook UX360CA with an M3 processor! When they first got back to me with replacement options, they were much like described above...simply unacceptable. So I got on the phone and called in and explained that this was a $500+ dollar laptop back when it was purchased and a $300 replacement wasn't goign to work.
They asked me specifically "do you have anything picked out?" So I gave them a list of three laptops I had researched and been interested in.
About 2 days later, they called and told me that the Asus Zenbook was available on Amazon, and they could get it for me without having to seek additional approval from on high. Or, if I wanted to hold out for one of the other two I submitted...then they could submit them to the powers that be and see if they could get approval. Primarily, because they weren't sold on Amazon, and they were a bit more expensive.
At that point, I felt that I should count myself fortunate and take the Asus and that's exactly what I did! It arrived about 3 days later, sealed in the box and was and still is an amazing device!
They don't cover physical damage on flat screen TV's, keep that in mind. Further, they must be able to see a serial number on a laptop in order to replace it. I sent in a cheap Acer that was my daughters, and the screen was cracked. Because of that, they couldn't turn it on and view any settings, and for some unknown reason the label underneath the battery had been so faded that you couldn't read the serial off of it. In rereading the contract, that is a reason to deny a claim. But it was a cheap laptop, we bought off some friends...so I didn't sweat it.
I have a Macbook being sent in today. It's an early 2008 model...and I fully anticipate receiving a brand new 2016 Macbook in exchange for it.
This is a legit program, and I highly recommend it.
For the record, I have had this plan, and it's been awesome! I've gotten a brand new OEM Apple battery for 4 laptops each year for two years, and they recently replaced an older HP 655 laptop, that was about 5 years old, with a brand new Asus Zenbook UX360CA with an M3 processor! When they first got back to me with replacement options, they were much like described above...simply unacceptable. So I got on the phone and called in and explained that this was a $500+ dollar laptop back when it was purchased and a $300 replacement wasn't goign to work. They asked me specifically "do you have anything picked out?" So I gave them a list of three laptops I had researched and been interested in. About 2 days later, they called and told me that the Asus Zenbook was available on Amazon, and they could get it for me without having to seek additional approval from on high. Or, if I wanted to hold out for one of the other two I submitted...then they could submit them to the powers that be and see if they could get approval. Primarily, because they weren't sold on Amazon, and they were a bit more expensive. At that point, I felt that I should count myself fortunate and take the Asus and that's exactly what I did! It arrived about 3 days later, sealed in the box and was and still is an amazing device! They don't cover physical damage on flat screen TV's, keep that in mind. Further, they must be able to see a serial number on a laptop in order to replace it. I sent in a cheap Acer that was my daughters, and the screen was cracked. Because of that, they couldn't turn it on and view any settings, and for some unknown reason the label underneath the battery had been so faded that you couldn't read the serial off of it. In rereading the contract, that is a reason to deny a claim. But it was a cheap laptop, we bought off some friends...so I didn't sweat it. I have a Macbook being sent in today. It's an early 2008 model...and I fully anticipate receiving a brand new 2016 Macbook in exchange for it. This is a legit program, and I highly recommend it.
I have an iMac late 2009 that is having issues. How did your experience work out with your MacBook Pro? I have a 2007 MBP that is in dire need of replacement, and my iMac needs a few repairs. Please let me know.
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Quote Originally Posted by UFantasyDude:
For the record, I have had this plan, and it's been awesome! I've gotten a brand new OEM Apple battery for 4 laptops each year for two years, and they recently replaced an older HP 655 laptop, that was about 5 years old, with a brand new Asus Zenbook UX360CA with an M3 processor! When they first got back to me with replacement options, they were much like described above...simply unacceptable. So I got on the phone and called in and explained that this was a $500+ dollar laptop back when it was purchased and a $300 replacement wasn't goign to work. They asked me specifically "do you have anything picked out?" So I gave them a list of three laptops I had researched and been interested in. About 2 days later, they called and told me that the Asus Zenbook was available on Amazon, and they could get it for me without having to seek additional approval from on high. Or, if I wanted to hold out for one of the other two I submitted...then they could submit them to the powers that be and see if they could get approval. Primarily, because they weren't sold on Amazon, and they were a bit more expensive. At that point, I felt that I should count myself fortunate and take the Asus and that's exactly what I did! It arrived about 3 days later, sealed in the box and was and still is an amazing device! They don't cover physical damage on flat screen TV's, keep that in mind. Further, they must be able to see a serial number on a laptop in order to replace it. I sent in a cheap Acer that was my daughters, and the screen was cracked. Because of that, they couldn't turn it on and view any settings, and for some unknown reason the label underneath the battery had been so faded that you couldn't read the serial off of it. In rereading the contract, that is a reason to deny a claim. But it was a cheap laptop, we bought off some friends...so I didn't sweat it. I have a Macbook being sent in today. It's an early 2008 model...and I fully anticipate receiving a brand new 2016 Macbook in exchange for it. This is a legit program, and I highly recommend it.
I have an iMac late 2009 that is having issues. How did your experience work out with your MacBook Pro? I have a 2007 MBP that is in dire need of replacement, and my iMac needs a few repairs. Please let me know.
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