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#1
I'm a small business owner. Part of my business is printing blueprints. When I bought the business it came with 2 machines, old and older. I put older out to pasture recently. Old has cost me $2K to keep it running in 2014 & 2015. I've had enough of Old, it's down again and I'm done with it.
I research large format printers. I buy a new machine, $8K through a vendor that I've purchased a machine from previously and also purchase rolls of material & toners from currently.
I've had the new machine for 2-3 weeks, it runs great until it needs a new roll of paper. Rolls are 500 ft, 36" wide. The spindles that the paper sit on don't bite the roll core (major design flaw). I was told to put vinyl strips in the core to achieve a better fit. Today, tried to put a new roll on and fought it for 1.5 hours. Error code comes up on the led, never could get it running again. It's down.
Now the question: Can I force them to take it back because it has an obvious design flaw? It came in about 12 boxes that are now gone. What are my rights in this situation? The machine is financed through a third party.
Any advice is appreciated.
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