betonline has no knowledge of horse racing and don't honor rules on own website!

I placed in a horse wager Pick 6 on 4/25/2024, I hit the ticket. I got paid for the pick 6. the problem is, one of my horse selections on my ticket was a late scratch on my last leg. The betonline website states that "scratches involving multiple race wagers (pick 3s, 4s, and 6s) are subject to the host track rules." So as any horse player knows that when a horse get scratch, you automatically get the post time favorite for that race as a substitute horse on my pick 6 ticket. (which is also stated in the Keeneland race track OFFICIAL rules). The favorite wins the race. On my betting ticket, I have the winning horse which is the #10 horse AND the  #11 horse (the scratched horse). So therefore, I should have 2 winning combinations on my betting ticket. I should get paid twice. That is the rules because in horse racing pick 6 wagers, all the money that was on the late scratched horse gets transferred onto the post time favorite horse. When the post time favorite horse wins, the pool is basically split among those who had both selections. 

I called betonline MANY times to explain them the rules and at the end, they just told me “that’s the way it is” and I have to lose out on my winnings. they don’t follow the rules they post on their own website. I have all the screenshots of the rules with betonline and keeneland rules along with my betting ticket and results chart from equibase on that day. If someone can help me, please let me know. thank you

@peteyw23

 My suggestion is when it comes to pick fours,fives and sixes wager with a site that the wager goes into the betting pool, like xpress bet, TVG etc.