Couldn't believe this. The bets were settled last night after the game and I wake up today and have an email this afternoon telling me that my bets on the Giants game have been voided. As those of you know who were live betting on matchbook last night the site was up and down at various points last night but I bet the Giants at +215 ML when the site had come back up for the first time and the Giants were still losing the game. This live line was comparable to the line that was offered at Pinnacle at the exact same time. Now all of the people that wanted to bet the Cowboys -215 at that point are saying that since the site went down shortly after there bet was matched and the Cowboys lost the game that they couldnt' get out of their offers and wanted the bets cancelled and Matchbook actually cancelled these bets and these bets weren't cancelled last night they were cancelled today. I have sent an email to Matchbook showing them that my bets were made on lines that had the fair odds and I will see what they will do about it. Just wanted to give everyone a heads up though to check your matchbook accounts if you bet the game inrunning last night because they might have taken the money out
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To remove first post, remove entire topic.
Couldn't believe this. The bets were settled last night after the game and I wake up today and have an email this afternoon telling me that my bets on the Giants game have been voided. As those of you know who were live betting on matchbook last night the site was up and down at various points last night but I bet the Giants at +215 ML when the site had come back up for the first time and the Giants were still losing the game. This live line was comparable to the line that was offered at Pinnacle at the exact same time. Now all of the people that wanted to bet the Cowboys -215 at that point are saying that since the site went down shortly after there bet was matched and the Cowboys lost the game that they couldnt' get out of their offers and wanted the bets cancelled and Matchbook actually cancelled these bets and these bets weren't cancelled last night they were cancelled today. I have sent an email to Matchbook showing them that my bets were made on lines that had the fair odds and I will see what they will do about it. Just wanted to give everyone a heads up though to check your matchbook accounts if you bet the game inrunning last night because they might have taken the money out
I would be done with that book after that. I would not let them do that to you. Go after them and get your $ because you know if it was the other way around they would have taken yours!!!
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I would be done with that book after that. I would not let them do that to you. Go after them and get your $ because you know if it was the other way around they would have taken yours!!!
I have no idea how it is possible. Usually when a wager is graded as a win then that is the end of it. You wouldn't expect to see the bet voided the next afternoon. If the line I got was not a reasonable line and it was way off then I could see how the bets should be voided because someone was taken advantage of in that situation but if the line that is bet is a reasonable line then nothing should be done. I can't believe that there is not more discussion on this.There was alot of money available during the game yesterday so I can't be the only one that has encountered this problem. Maybe people just haven't become aware of it yet
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I have no idea how it is possible. Usually when a wager is graded as a win then that is the end of it. You wouldn't expect to see the bet voided the next afternoon. If the line I got was not a reasonable line and it was way off then I could see how the bets should be voided because someone was taken advantage of in that situation but if the line that is bet is a reasonable line then nothing should be done. I can't believe that there is not more discussion on this.There was alot of money available during the game yesterday so I can't be the only one that has encountered this problem. Maybe people just haven't become aware of it yet
I was on the other side. I complained to Matchbook that they should void the bets. They did.
Here is what happened. The site went down with live offers at 6:20 still up. I had an offer on under at +500. The site was then down for 45 minutes. I was frantically trying to get back on and then cancel the offer because in the meantime, several scores occured and the true odds should have been +2000.
The site went back live with the old offers still up. Somebody was able to accept the offer with much better odds than they should have.
Frankly, Matchbook screwed up. They really should have taken down the offers as soon as the website went down. That is what their policy is and that is what has happened in every other occasion. I'm pretty sure that is what will happen in the future.
By leaving live offers up at odds from 45 minutes ago, they really gave people a chance to scoop up odds they shouldn't have gotten. Maybe the offers you accepted were legitimate ones that were based on a current scenario. Maybe they weren't. I can certainly see how you'd be upset.
By making this mistake (not immediately canceling old offers) before relaunching the site, Matchbook was guaranteeing that no matter what they did later, somebody was going to have a real reason to feel angry.
I'm really sorry that it happened to you, but from my point of view, they made the right decision (on the fix...,not the original mistake). I think that it only applied to bets made almost immediately after the site relaunched and on offers that were left up before the relaunch. You could have just as easily been hurt the other way.
Oh well, this has never happened before and I hope it never happens again.
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I was on the other side. I complained to Matchbook that they should void the bets. They did.
Here is what happened. The site went down with live offers at 6:20 still up. I had an offer on under at +500. The site was then down for 45 minutes. I was frantically trying to get back on and then cancel the offer because in the meantime, several scores occured and the true odds should have been +2000.
The site went back live with the old offers still up. Somebody was able to accept the offer with much better odds than they should have.
Frankly, Matchbook screwed up. They really should have taken down the offers as soon as the website went down. That is what their policy is and that is what has happened in every other occasion. I'm pretty sure that is what will happen in the future.
By leaving live offers up at odds from 45 minutes ago, they really gave people a chance to scoop up odds they shouldn't have gotten. Maybe the offers you accepted were legitimate ones that were based on a current scenario. Maybe they weren't. I can certainly see how you'd be upset.
By making this mistake (not immediately canceling old offers) before relaunching the site, Matchbook was guaranteeing that no matter what they did later, somebody was going to have a real reason to feel angry.
I'm really sorry that it happened to you, but from my point of view, they made the right decision (on the fix...,not the original mistake). I think that it only applied to bets made almost immediately after the site relaunched and on offers that were left up before the relaunch. You could have just as easily been hurt the other way.
Oh well, this has never happened before and I hope it never happens again.
Actually it looks like something else happened. The Giants +3.5 which I bet at pretty much the same time bet went through and it hasn't been voided. I bet $1,000 on the Giants ML at +215 and they have put through $413 of that bet but have voided the other $586. Ok now this makes no sense at all. How can half of the bet be void and the other half not.
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Actually it looks like something else happened. The Giants +3.5 which I bet at pretty much the same time bet went through and it hasn't been voided. I bet $1,000 on the Giants ML at +215 and they have put through $413 of that bet but have voided the other $586. Ok now this makes no sense at all. How can half of the bet be void and the other half not.
Actually it looks like something else happened. The Giants +3.5 which I bet at pretty much the same time bet went through and it hasn't been voided. I bet $1,000 on the Giants ML at +215 and they have put through $413 of that bet but have voided the other $586. Ok now this makes no sense at all. How can half of the bet be void and the other half not.
It makes perfect sense to me. I think the issue is when your counterparty made his offer. If the offer was made before the site went down, it should be voided. If the offer was made after the site came back up, it should be good.
When you accepted $1000 worth, you were basically accepting two different offers. One was made early and one was made late.
The early one should have been cancelled and wasn't. Thats why Matchbook felt that they needed to void it. The late one was made in the right circumstances.
I actually bet (and lost) a lot last night and they only refunded a small amount of it. I feel like they did the right thing. The offers that were live when the site went down shouldn't have been. As for the offers I made after the site went back up....well thats my own fault.
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Quote Originally Posted by Stacocakes:
Actually it looks like something else happened. The Giants +3.5 which I bet at pretty much the same time bet went through and it hasn't been voided. I bet $1,000 on the Giants ML at +215 and they have put through $413 of that bet but have voided the other $586. Ok now this makes no sense at all. How can half of the bet be void and the other half not.
It makes perfect sense to me. I think the issue is when your counterparty made his offer. If the offer was made before the site went down, it should be voided. If the offer was made after the site came back up, it should be good.
When you accepted $1000 worth, you were basically accepting two different offers. One was made early and one was made late.
The early one should have been cancelled and wasn't. Thats why Matchbook felt that they needed to void it. The late one was made in the right circumstances.
I actually bet (and lost) a lot last night and they only refunded a small amount of it. I feel like they did the right thing. The offers that were live when the site went down shouldn't have been. As for the offers I made after the site went back up....well thats my own fault.
Regardless of when the offer was made and who made it, the price of the offer was consistant with the price of the current offers therefore the bet should stand.The player was matched at the going rate
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Regardless of when the offer was made and who made it, the price of the offer was consistant with the price of the current offers therefore the bet should stand.The player was matched at the going rate
Turns out when I bet $1,000 at +214 I got $413 at +214 and $586 at +216. They were both matched at the exact same time yet they are allowing the +214 but not the +216.....
Live chat told me they will look into it but she still told me that my bets were not matched at the same time for some reason eventhough the times are the same....
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Matchbook is going to get back to me.
Turns out when I bet $1,000 at +214 I got $413 at +214 and $586 at +216. They were both matched at the exact same time yet they are allowing the +214 but not the +216.....
Live chat told me they will look into it but she still told me that my bets were not matched at the same time for some reason eventhough the times are the same....
Regardless of when the offer was made and who made it, the price of the offer was consistant with the price of the current offers therefore the bet should stand.The player was matched at the going rate
In your case this is true. In my case, it wasn't. I know that as soon as I got back on and saw that the bet had gone through and the time that it went through at, somebody was able to get on and take advantage of the fact that the offer was still up when the site went back live. I felt that the bets should be cancelled and wrote immediately to tell them so. I would still feel they should have been cancelled even if somehow the Under had miraculously won.
In your case, they were roughly the right odds so I feel like you did get screwed to a certain extent. But I also feel like they still did the right thing. I think asking too much to go through on a line by line item and say these are the right odds. These aren't. I feel like if you had been on the other side, you'd feel the same way I feel. If somehow the Cowboys had won, Matchbook would have refunded your money.
I hope that they give you something. Maybe they'll give you a couple of hundred in commission credits or something like that. After all it was their mistake in relaunching with old offers. That mistake basically guaranteed that somebody got hurt. It wouldn't be fair to your counterparty to leave the bet uncancelled. Its not fair to you not to.
I hope that Matchbook learned the lesson on this. To my knowledge, they've never made this mistake before. I don't think they'll make it again.
If the site goes down, cancel all opens before relaunching. Do that and everybody is treated fairly.
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Quote Originally Posted by Stacocakes:
Regardless of when the offer was made and who made it, the price of the offer was consistant with the price of the current offers therefore the bet should stand.The player was matched at the going rate
In your case this is true. In my case, it wasn't. I know that as soon as I got back on and saw that the bet had gone through and the time that it went through at, somebody was able to get on and take advantage of the fact that the offer was still up when the site went back live. I felt that the bets should be cancelled and wrote immediately to tell them so. I would still feel they should have been cancelled even if somehow the Under had miraculously won.
In your case, they were roughly the right odds so I feel like you did get screwed to a certain extent. But I also feel like they still did the right thing. I think asking too much to go through on a line by line item and say these are the right odds. These aren't. I feel like if you had been on the other side, you'd feel the same way I feel. If somehow the Cowboys had won, Matchbook would have refunded your money.
I hope that they give you something. Maybe they'll give you a couple of hundred in commission credits or something like that. After all it was their mistake in relaunching with old offers. That mistake basically guaranteed that somebody got hurt. It wouldn't be fair to your counterparty to leave the bet uncancelled. Its not fair to you not to.
I hope that Matchbook learned the lesson on this. To my knowledge, they've never made this mistake before. I don't think they'll make it again.
If the site goes down, cancel all opens before relaunching. Do that and everybody is treated fairly.
Turns out when I bet $1,000 at +214 I got $413 at +214 and $586 at +216. They were both matched at the exact same time yet they are allowing the +214 but not the +216.....
Live chat told me they will look into it but she still told me that my bets were not matched at the same time for some reason eventhough the times are the same....
My guess is that the customer service person misunderstood the supervisor on the time thing. I think you accepted both bets at the same time (and thats how its logged) but the corresponding offers were made at different times. Its when the offers were made that is relevant to this whole thing.
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Quote Originally Posted by Stacocakes:
Matchbook is going to get back to me.
Turns out when I bet $1,000 at +214 I got $413 at +214 and $586 at +216. They were both matched at the exact same time yet they are allowing the +214 but not the +216.....
Live chat told me they will look into it but she still told me that my bets were not matched at the same time for some reason eventhough the times are the same....
My guess is that the customer service person misunderstood the supervisor on the time thing. I think you accepted both bets at the same time (and thats how its logged) but the corresponding offers were made at different times. Its when the offers were made that is relevant to this whole thing.
Thanks for the replies Tallguyindc. The bet I accepted was a large chunk offering +214. The matching thing on matchbook gives you the best odds available once you have bet so I got a portion of the +214 plus got some of the +216. I was just betting what was being offered and because they tried to give me a better line here I got a bit better price I guess. There is no way to tell when the other side of the offer was first made but still that should not be our concern when we are betting.We are just betting on the numbers that are available on the board and the price I was betting was not taking advantage of anything
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Thanks for the replies Tallguyindc. The bet I accepted was a large chunk offering +214. The matching thing on matchbook gives you the best odds available once you have bet so I got a portion of the +214 plus got some of the +216. I was just betting what was being offered and because they tried to give me a better line here I got a bit better price I guess. There is no way to tell when the other side of the offer was first made but still that should not be our concern when we are betting.We are just betting on the numbers that are available on the board and the price I was betting was not taking advantage of anything
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