Privacy Notice

Information that we collect through your use of our website including:

• Device information such as operating system, unique device identifiers, the mobile network system;
• Hardware and browser settings;
• Date and time of requests;
• The requests you make;
• The pages you visit and search engine terms you use;
• Location information; and
• IP address.

We use this information, including to:

• Provide and adapt our services to take account of the technical capabilities of our users;
• Develop new services based on the information being collected, the behaviours of our users and the technical capabilities of our users;
• Improve our services to better suit the behaviours and technical capabilities of the users of our service;
• Identify issues with the website and our users' experience of it;
• Monitor the way our website is used (including locations it is accessed from, devices it is accessed from, understanding peak usage times and analysing what functionality and information is most and least accessed);and
• We use third-party advertising companies to serve ads when you visit our Web site. These companies may use aggregated information (not including your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, please see: https://www.networkadvertising.org/managing/opt_out.asp

We have a legitimate interest in managing our business including:

• understanding how our customers use our products, services and websites;
• researching and analysing the services our customers want;
• improving our services;
• providing security over our business and who we trade with;
• ensuring network and information security; and
• fraud prevention and detection.
• assessing the number of visitors and page views in order to optimise future marketing campaigns¹; and
• providing advertising space on our Website to third party advertisers and providing information to third parties to ensure that to provide relevant adverts to you.

Information provided when you subscribe to our services and as part of your account with us including:

• Your username;
• Your password;
• Your account settings;
• Your account preferences;
• Your email address;
• Your age;
• Your gender;
• Your occupation;
• When you use our forums, if you use Social Media Single Sign-on, your Facebook name or Twitter handle, date of birth and language preferences
• Any personal data which you post on our forums (N.B. in terms of our forum rules it is forbidden to post personal data on our forums).

We use this information, including to:

• Provide our products and services;
• Manage and administer our systems;
• To communicate with you regarding your account and our services;
• To market our goods and services to you, including via newsletters and emails relating to e-commerce sales, non e-commerce promotions and product launches;
• To identify instances of account impersonation;
• Where you have provided consent, to provide your personal data to third parties so that they make market their goods or services to you, and/or to market third parties' goods or services to you.

We use this information because this is necessary to enter into or perform our contract with you. For example, we use your account details to supply our services to you, to communicate with you, and to enable you to log in to your account and use our services.

We use this information because this is necessary as in the public interest e,g. to prevent, investigate and/or report fraud.

In addition, we have a legitimate interest in:

• using your information to market our goods and services to you; and
• maintaining suppression records to ensure we have a record of your objection to direct marketing (if given).

In addition, we use this information where we have collected your consent – for example, in order to send you direct marketing messages from or relating to third parties. You can withdraw your consent at any time (in your account preferences or settings) or by contacting the Data Protection Officer.

Our third party marketing partners use this information where we have collected your consent to do so.

Information that you give us to make a purchase, whether online or over the phone including:

• Your contact details including: your name, address, email address and telephone number;
• Your credit card details;
• The product / service purchased.

We use this information, including to:

• Process your order;
• Take payment from or give you a refund;
• On-board you as a subscriber;
• Provide our products and services;
• Manage and administer our services;
• Help us ensure that our customers are genuine and to prevent fraud;
• Send personalised offers or shopping ideas which are based on your shopping habits;

We use this information because this is

• necessary to enter into or perform our contract with you;
• necessary as in the public interest – for example, undertaking anti-fraud screening and verifying our customer identities.

We have a legitimate interest in ensuring that debts are paid.

Information about the way you use our services including:

• The things that we've provided or you've purchased;
• When and where you've made the purchases;
• What you paid and how;
• Whether you've opened electronic communications from us;
• Whether you've clicked on links in electronic communications from us;
• Your marketing preferences.

We use this information, including to:

• Develop new services based on what we learn from your activity and the activity of other customers;
• Improve our services and efficiency of service delivery to help us meet your needs and expectations;
• Identify products and marketing that may be of interest to you;
• Personalise our service to you: to provide you with, make available, and show you more of the things which interest you, based on your activity and feedback; and
• Do statistical analysis and research with the purpose of allowing us to better understand the breakdown of our customers, the products / services being bought, the demographics of those buying our products and services, what attracts our customers to our products and services, where our customers have come from online (such as from links on other websites or advertising banners), and the way in which our website is used by different users groups.

We have a legitimate interest in managing our business including:

• understanding how our customers use our products, services and websites;
• researching and analysing the services our customers want;
• improving our services;
• understanding the type of products and services our customers buy and how they use them; and
• assessing the number of visitors, page views etc in order to optimise future marketing campaigns.

Information when you communicate with us whether in person, through our website or via email, over the phone, through social media or via any other medium, including:

• Your contact details (this may include your social media account if that's the way you communicate with us);
• The details of your communications with us (including when you sent it, when we received it and where you sent it from (such as our website, via email, through social media));
• The details of our messages to you.

We use this information, including to:

• Answer any issues or concerns;
• Moderate our forums;
• Monitor customer communications for quality and training purposes.
• Develop new services which is based on the information your provide;
• Improve our services based on the information and feedback you provide and the information and feedback provided by others;
• Personalise our service to you to take account of the information and feedback you have provided;
• Verify your identity when you contact us by telephone.

We use this information because this is necessary to enter into or perform our contract with you;

We have a legitimate interest in managing our business including:

• understanding and responding to customer feedback;
• improving our services;
• personalising our offers so we're better able to provide offers and ideas that are relevant to you.

We use this information because it is necessary in the public interest, for example, undertaking anti-fraud screening and verifying our customer's identities.

Information that we collect from third party partners which includes:

• Credit reference agencies;
• Payment processing companies;
• Your bank;
• Other entities in our group;

We use this information, including to:

• Provide our services;
• Manage and administer our systems;
• Take payment from or give you a refund;
• Help us ensure that our customers are genuine and to prevent fraud;
• Verify our customers' credit histories;
• Personalise our service to you by complementing your behaviours and preferences;
• Statistical analysis and research into our customer so that we can better understand our customers and allow us to develop and improve our services to meet the needs and preferences of our customers; and
• Combine this information with other types of information mentioned above to create holistic profile of our customers which allows us to make our services more personal and tailored to each customer's preferences and habits.

We have a legitimate interest in ensuring that we are in a financially stable situation related to busniess relationships with;

• Advertising vendors that require financial verification
• Consumers that we are collecting and verifying funds from

Information that we collect from individuals representing organisations, including:

• Contact details of individuals working for organisations;
• Other personal information regarding such individuals.

We use this information, including to:

• Build relationships with other organisations;
• Provide marketing communications to these individuals;
• Improve our services and develop new services based on the preferences and behaviours of these individuals.

We have a legitimate business interest in managing our business including:

• developing and maintaining relationships with vendors, partners and other companies;
• dealing with individuals who work for them;
• direct marketing to business contacts;
• ensuring that debts are paid; and
• providing security over our business and who we trade with.

Information that you provide to us when you enter and/or win any of our contests, including:

• A signed affidavit including your name, age, address, telephone number, winner's signature and witness signature;
• A copy of the winner's passport or driving licence; and
• Your photograph or other information.

We use this information, including to:

• Verify the winner's identity and age;
• Verify that the winner has adhered to all contest rules; and
• To publicise the outcome of our contests.

We use this information because this is necessary to enter into or perform our contract with you;

We have a legitimate business interestin managing our busniess including:

• Ensuring compliance with contest rules;
• Publicising the outcome of contests.

We use this information because this is necessary in the public interest, for example, undertaking anti-fraud screening and verifying our customer's identities.

Photograph and video images of you which are taken when you attend any of our events in person, including:

• Photographic images;
• Video recordings;
• Stills taken from video recordings;

We use this information, including to:

• Report on past events; and
• Publicise future events.

We use your information where we have a legitimate business interest in making available images and footage of our events which include incidental use of images and footage of those who attend such events.