Attn Live Bettors: Stay away from Heritage Sportsbook

Long story short I had BYU +10.5 last leg of my teaser for a pretty hefty amount.  I got greedy and bet the max allowed for my acct got Hou live -2.5 -122 when it was 68-65 3 mins left hoping to middle.  They won by 7.  Wager was graded a win as it should have and went to bed.  Logged into today the money is missing.  Now I could be overreacting.  Hou up 3 -2.5 juiced at BYU with 3 mins left does that seem like an incorrect line?  Anyway contacted CS and this is the BS they told me:

Mia: Please hold while I check into this, I'll be with you in just a moment

Me: ok

Mia: I'm sorry for the delay. I'll be right with you.

Me: sure

Mia: Thanks for holding!

Mia: that leg of the parlay was cancel due to Stale line activity

Me: I'm not sure what that means

Mia: that is why the winning amount is lower

Mia: HERITAGE SPORTS reserves the right at any time to adjust or refuse any wager or transaction, in the interest of correcting a human or technical error, or any fraudulent intent of the member as interpreted by HERITAGE SPORTS.

Mia: all bets on the stale line(s) were cancelled. Stale line = Outdated or incorrect odds or point spreads that are no longer reflective of the current betting market

Cont'd

Mia: Is there anything else that I can help you with?

Me: I guess what your saying is the line should not have been 2.5 when I placed the bet?

Mia: LIVE lines update up to the second, if a line does not update or change it is considered a stale line

Mia: all bets on the stale line(s) were cancelled. Stale line = Outdated or incorrect odds or point spreads that are no longer reflective of the current betting market.

Mia: Is there anything else that I can help you with?

Me: How am I supposed to know in the future because that has never happened before when live betting?

Me: It seemed at the time the line should have been correct

Mia: LIVE lines update up to the second, if a line does not update or change it is considered a stale line

Mia: if this happens the wagers is cancel

Me: Well I guess what Im saying sometimes a line may stay the same for a while either due to a timeout or halftime. How do I determine if a line is stale or not?

Mia: that must be review by the provider to determined

Me: Im still not sure I understand. Who is the provider?

Mia: our provider

Mia: whenever this happens we will let you know

Me: Thats the thing nobody had let me know. They just cancelled the wager. How am I to be sure if I took the other team and the wager was graded a loss?

Me: This is just very discouraging live betting in the future like I said this has never happened and I have live bet with you guys for years

Mia: that is why customer service department is for, you can contact us and we will let you know

Mia: Is there anything else that I can help you with?

Me: This seems very shady but no more questions

Mia: Please do not hesitate to contact us if you have any further questions. Heritage Sports wishes you a great day!

A lot of this was me venting and I did get my initial bet winnings but just be cautious out there.  I saw a guy on here a few days ago posted complaining how a book failed to pay him (a book I’ve actually used in the past).  Heritage along with Bookmaker has always been great to me been with them for years.   I think a lot of these offshore books have taken a tremendous hit with the legalization of sports betting in the US (Not my state unfortunately) and may find any every reason not to pay because at the end of the day what can you do about it except find another book so that’s why I just left it alone.  A stale line really?  The worst part about was the customer service, not one F’ing apology just went to being a straight b@tch.  Sad times

The problem with this even though it may make sense I have never heard anyone at any time lose a bet on a "stale" line and get their money back. Has anyone bet the "stale" line and lost only for them to correct it and give the money  back? If I am wrong then I may see their point. Even though imo once accepted it should count either way. 

@smellybunty

Now I've seen some bogus incorrect lines from other books and stayed away.  Lets say I bet Hou live and they were +2.5 but winning now that's understandable.  I just didn't see where the line was incorrect to begin with and that was my main issue

SCAM. Tell them eat a whole bag of dix and use another book!

@TKOOOOOOOOOOOO

 Dude get a life and leave this site. U add nothing, see u in so many threads adding shit!!!! 

This too.  Been plenty of times I've made an error taking the wrong team even before the start of game never even a one time courtesy cancel. Just had to live with it. Somebody falls asleep at work they either void the bet or you lose the bet but thats a whole diff discussion

@Win4You

 Lol

Heritage had live betting problems yesterday

I have been with Heritage sports for years and yesterday was the first time they did anything that looked shady. The Golden St/Denver ML was not up. The spread was -1.5 for GS. I took the spread on a rolling if parlay. When I woke up, I saw it was a loss. Im confused so I go back and look at my wager again. Someone had went in and changed the category from Game/Spread to Game/foul spread. I pay close attention to detail. The way i wrote it here is how it was written on ticket. "foul spread" should have been written, "Foul Spread". It looks like someone went and changed that because they could not cancel that parlay without canceling the entire rolling if bet. They are starting to scam people which means they are running out of money. I wish i could post the ticket so you all can see. 

You are A LOT nicer than I am and would be. One of the famous lines I remember being told by Tony at 5dimes “if you click it, it’s your ticket.” Just like Vegas. 

in other words it goes both ways. They should own it just like we would if we took the wrong bet by accident before the game.