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There are still no W/L updates from yesterday

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Captain
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Posted: #1
i still have finals sitting in my pendings. Not a single result has appeared in the weekly or overall standings. Nothing has changed in the office pools overall standings. This ain't good. 
 
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Posted: #2
Hello,

We are now aware of the situation and currently having IT resolve it, please check back shortly and this issue should be resolved.

Thanks again for bringing this to our attention,
CT
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Posted: #3
Excellent. Thanks
 
Captain
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Posted: #4
You do know no records have been updated again, right? Screw the damn soccer forum. Is this a result of the new scoreboard? I'd sure like to have the correct standings in all the pools I'm in. Thanks.
 
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Posted: #5
Hello,

Are you referring to your office pool specifically? Could you provide a little more information please and a URL so we can review?

Thanks.
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Posted: #6
Thanks.

We've identified the issue and are working to get it corrected.

Apologies for the inconvenience.

Regards,

CT
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Captain
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Posted: #7
We got nothing again today. I guess we just need to wait until morning for the standings to be updated again. It doesn't appear IT has corrected the problem. Remember when updates were real time instead of 24 hours later? Good times.
 
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Posted: #8
Hello,

Should be ok now.

Thanks,
CT
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Posted: #9
Nope. No standings have changed. Only our individual records are being recorded.
 
Covers Referee
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Posted: #10
Hi,

Please try clearing your cache/cookies, and checking on office pools again - we did receive confirmation form other users that the issue with office pools was resolved after IT deployed the fix. Keep us posted!

CT
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Captain
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Posted: #11
What's my weekly total in NCAAB? I'm reading 19,000. It hasn't changed since this morning. Thanks,
 
Covers Referee
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Posted: #12
Hi,

For which pool? We see that you have 6 active NCAAB pools that you are a part of. You can send us a PM with more details if you'd prefer.

CT
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Posted: #13
The NCAAB Weekly Contest open to all  has had no change in it since the games began. 
 
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Posted: #14
I just don't know how to be any clearer. 
 
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Posted: #15
https://contests.covers.com/sportscontests/leaders.aspx?interval=weekly&sportID=7&ID=23987&edate=03/08/2015&sdate=03/02/2015
 
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Posted: #16
Not a single game today has been added to the totals. The standings haven't changed since you flipped a switch this morning updating the standings that should have been there last night following the final game.
 
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Posted: #17
Thanks - it wasn't clear before that you were trying to direct us to the leaderboard, not to a specific pool, so that link is very helpful. 

I've had a look through your pick history, and both yesterday's and today's games seem to be included in your overall record (+19,100), though the main leaderboard page has not updated yet (still showing +17,000). If it doesn't update at the end of the day (after midnight), please let us know.

CT
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Posted: #18
Will do, thank you.
 
Captain
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Posted: #19
I don't get it. My iPad, my iPhone and my computer says I'm still at the top with yesterday's numbers. 19,000.  115-70-2. How are you seeing anything different? Frustrating. 
 
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Posted: #20
If I click into your record, it now shows:


Totals165-­116-­558.72%+187000
The main leaderboard has not updated to show current totals. I expect this will change at the end of the day, but if not, we will need to have IT manually push it. We realize it may be frustrating to see two different results in two different places, but your records are updating in real time, and if the leaderboard is simply lagging, we can resolve it. BTW, what I am seeing on the leaderboard is 122-80-3 (+17,000) - you may want to clear your cache/cookies if you haven't already done so, it looks like your browser is holding onto cached data.

CT
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Posted: #21
Fine, i don't know where you're getting those numbers. I'm looking at the main Leaderboard, the Weekly Leaderboard, the one that used to be fairly close to real-time. Thanks. My computer hasn't been in Covers in months, so it's not holding onto anything. My phone the same. The Leaderboards need to be pushed...over and over and over. Thank you for your assistance. It would be nice to know how everyone is doing. Am I still in first, btw? I have no idea.
 
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Posted: #22
The weekly leaderboard should be reflecting the numbers you have above. It should already be updated. It normally would be at this time. Something is wrong. Make the push please.mthis is far from normal. Thank u.
 
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Posted: #23
As mentioned previously - if the leaderboard does not update by midnight tonight to reflect all of today's results, we will address the issue first thing. If you made picks yesterday, you were on the site yesterday, and your devices could be holding onto cached info from those visits - it may be worthwhile to clear the history just in case since you are clearly not seeing any updated results today.

Best,
CT
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Posted: #24
I'm 17-7 this week after today's games I this hockey pool. It still has me at 14-6. https://contests.covers.com/sportscontests/poolContest.aspx?ID=23796 Same thing as the last 2 nights. Standings are NOT updating. Thank you.
 
 
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Posted: #25
And as I've said, my phone and computer are never used. Only my iPad. It would be an impossibility for them to be holding onto 19000 when they've never been to the page.
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