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5Dimes chat with the boss of the company. Yes this is an actual conversation that took place

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Veteran
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Joined: Dec, 2009
Posts: 1309
Posted: #1
I hope this deters new customers from joining. They are so unprofessional in almost every way! They made a 240 dollar charge on my account and gave me 20 bucks.... Any way here is the chat by the end I swear the guy was trying to push my buttons or something. So pathetic


Please wait for a site operator to respond.

You are now chatting with 'Uriel'

Uriel: Welcome to our online Customer Service! How may I assist you today?

5d2060804: Can I speak to tony pls?

Uriel: Can you please confirm your account number and password?

5d2060804: 5d2060804

5d2060804: makesure

Uriel: Can you please hold for 5 minutes

5d2060804: yes

Uriel: Let me check if Tony is available

Uriel: Thanks

Uriel: I am still here, just a moment please

Uriel: Just a moment please

5d2060804: k

Uriel: Still checking

Uriel: Thank you for holding
Courage is being scared to death but saddling up anyway
 
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Posted: #2

Uriel: Sir Tony is not available for the moment you can check back in 60 minutes

5d2060804: i was told he was available on the phone.... Then I wait with you for 15 mns before you tell me he's not available. sure i guess ill check back in 60 min but will he be there or no?

Uriel: Just a moment please

Uriel: Let me transfer you

Please wait while I transfer the chat to 'Tony'.

You are not currently in a chat session.

You are not currently in a chat session.

You are now chatting with 'Tony'

Tony: how can I help you today?

5d2060804: I was told to contact you on the chat to turn my account back on

Tony: why was it turned off

5d2060804: because i used profanity when i was upset with a customer rep on monday night

5d2060804: is my guess

Tony: so why should you be turned back on?
Courage is being scared to death but saddling up anyway
 
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Posted: #3

5d2060804: well ultimately its up to you obv... Though I can admit I got out of line, I had reason to be upset the staff over there has blundered more than once on me. I have spent a decent amount of money with you guys so when I am told one thing and another happens it can be really frustraing

Tony: so you are frustrated at your inability to read the rules on your own?

5d2060804: no sir

Tony: so you place blame on my staff

Tony: then abuse them for your lack of knowing the rules?

5d2060804: Like I said I was out of line with my language

Tony: but since you have spent a "decent amount of money" that makes it OK from time to time

5d2060804: I didnt just call for no reason and starting swearing if thats what you are asking

Tony: so if you have a reason, then its OK to abuse my staff

5d2060804: TIme to time? Is this not the first time this has happened?

Tony: i'm the one asking the questions

5d2060804: I said I was out of line with my language. I also never said it was ok. You asked me a question and I am just answering honestly
Courage is being scared to death but saddling up anyway
 
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Posted: #4

Tony: so i can count on this to happen again if you seem to think you have "a reason" for doing so

5d2060804: HOw I am supposed to answer that sir? No obviously.The "manager' I spoke with was rude as well and incorrect about a couple things he was saying..

Tony: then find somewhere else to play

Tony: account remains closed for good now

5d2060804: I had a bad night I cursed at him. If you dont want to turn it back on just tell me please.

Tony: i asked it will happen again

Tony: you didn't give the right answer

Tony: so you're gone

5d2060804: Tony: so i can count on this to happen again if you seem to think you have "a reason" for doing so

5d2060804: Tony: i asked it will happen again

Tony: i don't need you to copy paste anything to me

Tony: you're gone

Tony: i don't want you in my shop
Courage is being scared to death but saddling up anyway
 
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Posted: #5

Tony: so you're out of here

5d2060804: No obviously I am not trying to do that again

5d2060804: is what I would of posted

Tony: you have nothing pending

Tony: you're not owed anything

Tony: so you're done here

Tony: case closed

5d2060804: This is final then sir?

Tony: you still seem to think its ok to get out of line with members of my staff

Tony: so i'm making sure that doesn't happen again

Tony: only one way to do that

Tony: toss your behind out



Courage is being scared to death but saddling up anyway
 
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Posted: #6

5d2060804: haha that must be nice..

Tony: so does that answer the question?

5d2060804: yes it does

Tony: ok, good luck

Tony: we're done here

5d2060804: all the way done?

Tony: i'm done with the conversation

Tony: you had plenty of time to assure we that I would not have to address this problem again

Tony: you failed

Tony: so we're done

5d2060804: Are you sure you are done sir?

Courage is being scared to death but saddling up anyway
 
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Posted: #7
Did you just post your account # and password? 
 
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Posted: #8

5d2060804: Sir I never said it was ok I said I was out of line with my language.

5d2060804: ok. I am told you are the owner, correct?

Tony: i can't comment on what you were told, only you can comment on what you were told

5d2060804: Are you the owner sir? If you dont mind answering pls?

Tony: i am the boss of all bosses

Tony: the god of all gods

Tony: and every penny this place makes goes in my own personal pocket

Tony: 100%

Courage is being scared to death but saddling up anyway
 
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Posted: #9

5d2060804: haha that must be nice..

Tony: so does that answer the question?

5d2060804: yes it does

Tony: ok, good luck

Tony: we're done here

5d2060804: all the way done?

Tony: i'm done with the conversation

Tony: you had plenty of time to assure we that I would not have to address this problem again

Tony: you failed

Tony: so we're done

5d2060804: Are you sure you are done sir?
Courage is being scared to death but saddling up anyway
 
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Posted: #10
Also, why are you posting this here!?


 
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Posted: #11
If i was tony i wouldve done the same thing. Never cursed at anyone and i treated the staff with the same courtesy that i'd expect from them. Blame your own anger issues.
 
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Posted: #12
Quote Originally Posted by jdr016:

Did you just post your account # and password? 

I wonder how many people have tried logging in as him now. 
 
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Posted: #13
pretty good stuff right there

 
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Posted: #14
What a clown :DD
 
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Posted: #15
I'm a clown cause i am warning future players that they made a false 240 charge on my account and tried to smooth it over with 20 bucks... ok "dirtman" gl with them buddy
Courage is being scared to death but saddling up anyway
 
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Posted: #16
and thats why you gotta get an agent instead of dealing with the main sites
 
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Posts: 1067
Posted: #17
account dead.
 
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Posted: #18
Hypocrites are everywhere, he is an azz after you are an azz to his people, yet i would wager a large amount, Tony the Tiger and/or his people have been rude an disingenious to people in their lives, nobody in here as never swore at someone okay.  You don't need him, Costa Rica shops are are all over the internet, you can fina another an dbe playing within an hour, move on. 
 
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Posted: #19
Hypocrites are everywhere, he is an azz after you are an azz to his people, yet i would wager a large amount, Tony the Tiger and/or his people have been rude and disingenious to people in their lives.  Nobody in here as ever swore at someone... okay. You don't need him, Costa Rica shops are are all over the internet, you can find another and be playing within an hour, move on.
 
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Posts: 10857
Posted: #20
Tony is fair to you if you are fair to him.  This is my experience.  DONT try to get over on bad lines that you know are bad lines.  Dont get drunk and curse out his employees.

Dont try to scam or scheme him and he will treat you respectfully.  Been with that book for 10 yrs.  I love the book so much that when I see what I know is a bad line I dont dare play it because it's not worth the potential hazards.  Dont mess up a good thing.
 
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Posted: #21

Tony is the KING of all Offshore AZZHOLES. Period.  BAR-NONE.

I went through this about ten years ago with this Tony cockroach.

Best thing I ever did was tell Tony he's fired and zeroed out my 5 Dimes account.  NEVER again with that AZZHOLE.


Heritage and BookMaker suit me just fine.
~~~~~ZOSO~~~~~
 
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Posts: 2
Posted: #22
WHAT IN GOD'S NAME DO YOU GUYS MEAN A BAD LINE? IF THE LINE IS POSTED UP ON THE BOARD THAN ITS THE LINE......? DO YOU MEAN THEY HAVE ONE THING AND ALL THE WORLD HAS A FIVE POINT DIFFERENCE....? 
I AM DYING TO KNOW WHAT YOU MEAN BY BAD LINE....U MEAN THE HEART ARE -10 TO -10.5 EVERY WHERE BUT ON THAT GIVE SITE THEY HAVE HEAD AT -2
 
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Posted: #23
If you don't know what an obvious bad line is you shouldn't be betting. A bad line is something that is nowhere close to the real line. Like a -3000 as a +300. Or a +17 mistaken as a -17. Crap like that. Or past-posting. Which is betting on something that is already over or well past started and accidentally still posted on board.
 
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Posted: #24
??? Tony nailed this one, OP is a real shmukk
 
 
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Posts: 5575
Posted: #25
Tony did what I would have done.  He is in the most ideal of situations... sure he has competition and he knows that... but he does not need to take any garbage from anybody that is trying to screw him over, or somebody that gives his staff a hassle.

He can simply tell you to take a hike, and he plays that card often.  Good for him.

He has always been professional from what I know
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