I have had to contact Betonline.ag (hereafter betonline.ag will be referred to as BO throughout this forum) more than twenty times in 2017 (today's date is 11/21/2017 and yes, I have to call them back later today because they do not have a 'supervisor' on duty on the overnight shift' as told to me in the last 30 minutes by a deposit customer service agent named 'KK').
I will post any and all complaints I submit to sportsbookreview.com(hereafter sportsbookreview.com will be referred to as SBR throughout this forum) regarding BO here in this thread for public access. It is my opinion that BO's A to A+ rating by SBR is unwarranted either by a lack of BO's players submitting substantiated complaints to SBR or... who knows. SBR has the highest standards of ethical compliance and I do not question their integrity one bit. If you have a substantiated complaint regarding to any sportsbook please help the player community out by submitting such complaints and evidence to SBR. They are here to protect the industry. Thank you.
Complaint (third in the last 10 days submitted to SBR regarding BO by myself):
(hereafter betonline.ag will be referred to as BO throughout this forum)BO (Betonline.ag heareafter will be referred to as BO)... I just got off the phone with BO customer service (Deposit "department") and after more than 5 minutes on hold had my call answered by an agent name "KK" (I asked her 3 times how to spell her (name").My call was in related to a $100.00 deposit I made to my account via a VISA logo debit card. The processing amount they c\charge according to their site is 6.5%... or $6.50. The amount deducted from my account was $112.22. This happened another time in the last 10 days with the same sportsbook. When I called tonight (2:02am EST), the agent told me that they did not have a supervisor overnight and that I would have to call back tomorrow. After repeated inquiries, she continued to answer me with the same response. This is unacceptable... to repeatedly overcharge customers' accounts and by definition in the USA is fraud and gross negligence on the part of BO management. I see that at this time BO still holds an A to A+ rating on SBR. I have filed two complaints in the last 10 days myself with SBR in regard to BO and will continue to do so as they continue to provide inreputable/unethical/poor/arguably in a court of US law, illegal practices to it's customer base.This complaint as well as any future complaints I submit to SBR regarding BO or other sportsbook will also be submitted to a public site, not excluding a thread at Covers.com.
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