Betphoenix

READ THIS  CHAT LOG

michael : this one on the 3rd of march i need to know about

Kathy: That transaction does not have an amount on it?

michael : yes it was deposited from my account for $500

Kathy: ok thanks, please allow me one more minute, I am with accounting on the phone

michael : the thing is that i didn't approve this transaction at all!

michael : let them know that

michael : i use a debit visa card and i check my online bank balance this morning and it showed a transaction from you guys for $500 on march 3rd

Kathy: Ok Michael, the situation is the following

Kathy: There was a system error at the processor that provoked a few charges by mistake, they are aware of this and they have started the process for the money to be credited back to your bank account / credit card

Kathy: You can contact your bank to know exactly when the money will hit your account, please do not mention that this transaction is for gambling purposes

michael : are u serious?

Kathy: just tell your bank that you are expecting a credit back from Virtual Web Card Luxemburg from a online purchase that you made

Kathy: and that you need to know when will it arrive

Kathy: I apologize for the inconvenience, the processor is taking care of that

michael : can u forward email to sam

Kathy: sure, I can inform Sam about the situation

michael : this is unreal

michael : if i never caught this you would have taken 500 from me

Kathy: as I am telling you there was a system problem at the processor

michael : this is very unprofessional of you guys

Kathy: and they fixed it right away

Kathy: the money is on the way back

michael : i am really upset that you guys would do this to me

Kathy: unfortunately we do not handle the processor's situations

michael : how long will it take to get my money back

Kathy: it is a total different company

Kathy: that will depend on your bank, you can contact them for that information

Kathy: tell them that you are expecting a credit back from Virtual Web Card Luxemburg from a online purchase that you made

Kathy: you should be receiving it this coming week

michael : i need that money now

Kathy: The money is already on the way, I apologize for the inconvenience

If this is happening... well I am getting out soon.!!!!!!!!!!!!

"Kathy: There was a system error at the processor that provoked a few charges by mistake, they are aware of this and they have started the process for the money to be credited back to your bank account / credit card"

They blame the system?  The system only does what it's programmed to do.  Thus, it's never "system" error.  It's always human error.

"provoked a few charges by mistake"?  Exactly how many is a few?

"they are aware of this"?  If so, since when and how long have they known?  And, was any notice given to the account holders to alert them of the situation?  If not, they appear to be concealing inadvertent, if not fraudulent, finacial transactions.

my account rep called and he said this happened to others as well

so if you have betphoenix be careful

ive been gambling online for about 12 years, probably used anywhere from 12-15 different books regularly at some point. never have i had a credit card charged out of the blue for no reason without my consent. and i totally disagree with you placing the blame on the processor. when i do business with BP or any other book, thats who im doing business with, and any company they are using to get my money from me, they are responsible for that companys actions. and randomly charging someones credit card without their authorization is a scary thing that would keep me from ever doing business again with the book using that processor. what if this guy had written checks to pay bills using that $500 in his bank acct.

but like richard says, everything is just fine at BP. and lou said the building is really nice, so really how can anyone go wrong sending their money there??

Cappingstrong--

Are you and Greenikes domestic partners?

The Greek double charged my bank card a few years back so it does happen at the top books as well.

If you buy a Toyota, and there's a problem with the gas pedal that is a part made by someone else, you still blame Toyota, don't you.  Toyota would notify you if a problem exists, whereas the Book and processor try to conceal their wrongdoing.

And for the record, gambling is far from illegal in the States.  Las Vegas and Atlantic City are open, as is Indian casinos from coast-to-coast.  Just about every state runs a lottery and/or greyhound and/or horse track.  Cruise ships and casino boats are also departing from U.S. ports.

What a shocker...someone complaining about getting jacked by BP.  If you would come up for air from Richard's jock, you might sense that there might be a slight problem with this book, but you choose to bob instead.  Good luck with that.

really cappingstrong used to be much like yourself, the betphoenix cheerleader, he has know seen the light like you will soon.

i don't know why you feel the need to jump into every negative betphoenix thread and defend the clearly troubled book, do you have alot of money with them and are trying to rationalize the book to yourself ?

I have yet to see anything that holds any water. Errors and mistakes get made. You have a guy coming in here who has  significant pull at the book which you never see from any other site (I wouldn't count BoDog Becky) and several in here want to call the nickle and dime foul on him.

Show me something that has substance and I will listen. I have had no payment problems with them at all. They book 105. If you are a regular player that is huge. It is like a discount everytime you play. 

If you want to choose to hate like others that is no problem I guess. You just lose the credibility fight when you do. And putting up conversations with people who answer the 800 line is useless. Of course their pull is limited so you will often get answers that you don't want and yes they do sometimes act like they don't know what is going on but that is minimal to me and nowhere near anything resembling a core issue.

I guess we will just agree to disagree on this one.

a guys credit card was just charged $500 out of the blue with no authorization by the cardholder whatsoever, and the problem was pointed out by the customer TO the book instead of vice versa, and now the book cant even tell him when or how long it will take to refund him this money that was taken out of his bank acct for no reason..but yea theres no problems to report here that hold any water.

being as i was actually stupid enough to make a CC despoit with BP a long time ago now i feel the need to check my bank acct online every monring to make sure they havent went ahead and jacked money out of my acct. if it happened to this dude then why cant it happen to anyone else?

Ho hum, all the girls are out again......Sounds like "the sky is falling" once again.

MRSARATOGA you mus have got the new uniform being sent to BetPhoenix players. It comes with kneepads in the front and a zipper in the back. I wouldnt put it on so I had to go play with BetJamaica. If you dont see a problem with a players card being charged 500 you are an idiot. He gave the card info to BP and not their processor. Too many problems here.

I was a cheerleader for this book for a year and they could do no wrong. They gave me 100 cash bonus on EVERY deposit and even extended me credit when I was at work and couldnt get to Moneygram. Charles took 3 wagers on hand tickets from me on my way home from vacation because it took 2 hours for them to call back and take my deposit and when they won he refused to grade them. I had always accepted advances and paid them back a week or so later but he waited to see my plays win to say they were void. Had they lost he would have just waited for me to send the deposit to cover them. LOSERS. Richard,Kathy,Cynthia,and Sylvia are all great but they cant make up for all the dirtbags like Charles and Phil ruining all the relationships they work so hard to build.

Ok so you are at another book then. Should be smooth sailing. I will stay with the rip offs that give me 105 lines. Is that ok with you?

You truly are dumb.  They pulled the old bait and switch...they started off offering -105 to gain players, but soon took that away and moved those players to -110.   Then they had multiple issues (wagers being erased, funds disappearing, website down, not answering phones...need I continue?) and all of a sudden brought -105 back, but only for recreational players and squares like you.  Keep it up slappy.