Here you go DeezyAz81 this is for you buddy. Truly sorry.
Dear Ray.,
Yesterday you made a sharp move when you signed up with BetOnline. But you still need to activate your account in order to claim your free plays and to have full access to the fastest growing sportsbook in the US.
Reminder…
Your Account Number is: B126473 My reply e-mail!!!
No I did not ,Because I told thousands of people on covers what a nice gesture from mike Chalmers to bring over the high end players from VIP with a free play 10x roll over only to have my mail box blow up with angry people including myself who can't use their free play any more because they did not make the required deposit. What!!! I guarantee you just hurt your image with the covers crowd. I would of gladly used your sight with not the scamming ways you put together that stunt.. You could of just put 50 free cash in our accounts with no stipulation and I guarantee most of us would have redeposited 10 fold what you gave out ... I will never play on your sight . Take a lesson from Betjamaica... Straight and honest no thrills necessary.. Good Day.... --- On Wed, 7/20/11, JR Maxwell <betonline@reply.bronto.com> wrote:
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Here you go DeezyAz81 this is for you buddy. Truly sorry.
Dear Ray.,
Yesterday you made a sharp move when you signed up with BetOnline. But you still need to activate your account in order to claim your free plays and to have full access to the fastest growing sportsbook in the US.
Reminder…
Your Account Number is: B126473 My reply e-mail!!!
No I did not ,Because I told thousands of people on covers what a nice gesture from mike Chalmers to bring over the high end players from VIP with a free play 10x roll over only to have my mail box blow up with angry people including myself who can't use their free play any more because they did not make the required deposit. What!!! I guarantee you just hurt your image with the covers crowd. I would of gladly used your sight with not the scamming ways you put together that stunt.. You could of just put 50 free cash in our accounts with no stipulation and I guarantee most of us would have redeposited 10 fold what you gave out ... I will never play on your sight . Take a lesson from Betjamaica... Straight and honest no thrills necessary.. Good Day.... --- On Wed, 7/20/11, JR Maxwell <betonline@reply.bronto.com> wrote:
No need for apologies sir. None of this is your fault. How does Betonline send out an invitation and promo code and then blame the players when they use the free play bonus placed in their account as soon as it was opened? That tells me all I need to know about that book. I told their online manager I will refuse to deposit and never play in their book again. Mistake by the software or book or whatever none of it is the players fault. If it was supposed to be a deposit bonus it should have been shown as a deposit bonus like what used to be done at VIP as soon as you login. Like a pop up window should have said free $500 bonus with deposit. Instead it listed in the balance on mine as I'm sure as it did on yours as just a $500 free play bonus. No where on my account did it say deposit bonus. Makes no sense for them to credit a deposit bonus before a deposit is made. Then they turn it out all around on the players and say we tried to pull a fast one? Idiots. Tells me all I need to know about how that site is conducted. Poor management. At least grant some of the bonus because it was the sites mistake not the new players mistake. Very unprofessional. I'd save that email and report it to SBR. That is very misleading. No big deal I'll continue to give BET JAM my business. If i decide to go with a 2nd book I'll go with the Greek or 5 dimes. I hear a lot of positive things about both.
Good luck RAY!
Quote Originally Posted by raywapuzzo:
Here you go DeezyAz81 this is for you buddy. Truly sorry.
Dear Ray.,
Yesterday you made a sharp move when you signed up with BetOnline. But you still need to activate your account in order to claim your free plays and to have full access to the fastest growing sportsbook in the US.
Reminder…
Your Account Number is: B126473 My reply e-mail!!!
No I did not ,Because I told thousands of people on covers what a nice gesture from mike Chalmers to bring over the high end players from VIP with a free play 10x roll over only to have my mail box blow up with angry people including myself who can't use their free play any more because they did not make the required deposit. What!!! I guarantee you just hurt your image with the covers crowd. I would of gladly used your sight with not the scamming ways you put together that stunt.. You could of just put 50 free cash in our accounts with no stipulation and I guarantee most of us would have redeposited 10 fold what you gave out ... I will never play on your sight . Take a lesson from Betjamaica... Straight and honest no thrills necessary.. Good Day.... --- On Wed, 7/20/11, JR Maxwell <betonline@reply.bronto.com> wrote:
0
Ray,
No need for apologies sir. None of this is your fault. How does Betonline send out an invitation and promo code and then blame the players when they use the free play bonus placed in their account as soon as it was opened? That tells me all I need to know about that book. I told their online manager I will refuse to deposit and never play in their book again. Mistake by the software or book or whatever none of it is the players fault. If it was supposed to be a deposit bonus it should have been shown as a deposit bonus like what used to be done at VIP as soon as you login. Like a pop up window should have said free $500 bonus with deposit. Instead it listed in the balance on mine as I'm sure as it did on yours as just a $500 free play bonus. No where on my account did it say deposit bonus. Makes no sense for them to credit a deposit bonus before a deposit is made. Then they turn it out all around on the players and say we tried to pull a fast one? Idiots. Tells me all I need to know about how that site is conducted. Poor management. At least grant some of the bonus because it was the sites mistake not the new players mistake. Very unprofessional. I'd save that email and report it to SBR. That is very misleading. No big deal I'll continue to give BET JAM my business. If i decide to go with a 2nd book I'll go with the Greek or 5 dimes. I hear a lot of positive things about both.
Good luck RAY!
Quote Originally Posted by raywapuzzo:
Here you go DeezyAz81 this is for you buddy. Truly sorry.
Dear Ray.,
Yesterday you made a sharp move when you signed up with BetOnline. But you still need to activate your account in order to claim your free plays and to have full access to the fastest growing sportsbook in the US.
Reminder…
Your Account Number is: B126473 My reply e-mail!!!
No I did not ,Because I told thousands of people on covers what a nice gesture from mike Chalmers to bring over the high end players from VIP with a free play 10x roll over only to have my mail box blow up with angry people including myself who can't use their free play any more because they did not make the required deposit. What!!! I guarantee you just hurt your image with the covers crowd. I would of gladly used your sight with not the scamming ways you put together that stunt.. You could of just put 50 free cash in our accounts with no stipulation and I guarantee most of us would have redeposited 10 fold what you gave out ... I will never play on your sight . Take a lesson from Betjamaica... Straight and honest no thrills necessary.. Good Day.... --- On Wed, 7/20/11, JR Maxwell <betonline@reply.bronto.com> wrote:
probably went into your spam filter and depending how you have it set up it may delete automaticaly which is a good thing. Trust me it turned out to be crap on a stick!!!
0
probably went into your spam filter and depending how you have it set up it may delete automaticaly which is a good thing. Trust me it turned out to be crap on a stick!!!
They do not honor bonuses that they claim they will provide.
They will get as technical as possible in order to avoid honoring the Promotions they offer. I dealt with Warren there. He was rude, had a tone, argued with very little sense, and constantly changed his "rules" throughout our discussion.
This man argued with me over a 15% freeplay bonus, which in my opinion is about the weakest bonus available already. It was my first week with this site and he is insisting I have to email for the bonus.
NOWHERE on the VISA deposit page does it say email in for the bonus. It just says enter the promo code, which I did on every deposit. I asked Warren why my initial Free Play bonus was placed in my account without any email or phone call having to be made but now I had to on the reload?? He just says rules rules rules...
OK Warren, why are you willing to BREAK your rules and honor the reload bonus on the smallest one of my deposits but not the others? "Because it's the closest". But the others were mad the day before and the reload bonus should be honored on all deposits. "the rules" he says.
But Warren, you just broke your "rules" and gave me the free play from one of the deposits, you should honor your reload bonus promotion and put the free play for all of them. "NO, thats not happening" says Warren.
A little arguing, I tell him to close my account, he then calls me a "shithead". I say what was that Warren? You want to start talking now? "No, no. I said have a nice day"
Awful customer service, first book I've ever closed due to a genuine unwillingness from the book to make things right. Every book I've dealt with over the phone always value the customers action and understand in the long run they are going to usually come out ahead anyway so whats the difference on honoring all the bonuses they usually try not to honor. But not Warren at Betonline. All he wanted was to be right and lose a customer, so I have to share my story quickly with my fellow gamblers. Good Luck fellas.
0
They do not honor bonuses that they claim they will provide.
They will get as technical as possible in order to avoid honoring the Promotions they offer. I dealt with Warren there. He was rude, had a tone, argued with very little sense, and constantly changed his "rules" throughout our discussion.
This man argued with me over a 15% freeplay bonus, which in my opinion is about the weakest bonus available already. It was my first week with this site and he is insisting I have to email for the bonus.
NOWHERE on the VISA deposit page does it say email in for the bonus. It just says enter the promo code, which I did on every deposit. I asked Warren why my initial Free Play bonus was placed in my account without any email or phone call having to be made but now I had to on the reload?? He just says rules rules rules...
OK Warren, why are you willing to BREAK your rules and honor the reload bonus on the smallest one of my deposits but not the others? "Because it's the closest". But the others were mad the day before and the reload bonus should be honored on all deposits. "the rules" he says.
But Warren, you just broke your "rules" and gave me the free play from one of the deposits, you should honor your reload bonus promotion and put the free play for all of them. "NO, thats not happening" says Warren.
A little arguing, I tell him to close my account, he then calls me a "shithead". I say what was that Warren? You want to start talking now? "No, no. I said have a nice day"
Awful customer service, first book I've ever closed due to a genuine unwillingness from the book to make things right. Every book I've dealt with over the phone always value the customers action and understand in the long run they are going to usually come out ahead anyway so whats the difference on honoring all the bonuses they usually try not to honor. But not Warren at Betonline. All he wanted was to be right and lose a customer, so I have to share my story quickly with my fellow gamblers. Good Luck fellas.
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