Just had an incident where I won a 3 leg parlay, they took my money, it showed as an open bet on my end, a few days later it was still pending even though the events were finished. I contacted chat and they issued my buy in back claiming that the system never took the bet. Everything looked legitimate on my end, they took my money and wager showed as a pending bet, they never contacted me then it won and they wouldnt honor it and pointed to some rule where its their discretion of a technical issue. Very shady, I will never wager there again and I was a very loyal customer. I screen shot the conversation for anyone that is interested.
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To remove first post, remove entire topic.
Just had an incident where I won a 3 leg parlay, they took my money, it showed as an open bet on my end, a few days later it was still pending even though the events were finished. I contacted chat and they issued my buy in back claiming that the system never took the bet. Everything looked legitimate on my end, they took my money and wager showed as a pending bet, they never contacted me then it won and they wouldnt honor it and pointed to some rule where its their discretion of a technical issue. Very shady, I will never wager there again and I was a very loyal customer. I screen shot the conversation for anyone that is interested.
Gabe at 20:45, Oct 24: As per the provider. The bet was never taken in the system, but it showed pending, the provider spoke to their tech department, and they reviewed it. The bet was never taken, money was returned to your account. Gabe at 20:46, Oct 24: Basically the system never recognized/accepted the wager so funds were returned to your account Gabe at 20:46, Oct 24: Which is why only the risk was returned 102236 at 20:46, Oct 24: So it took my money, showed up in my pending bets, then it actually won, and your saying it was never placed?! how does that work? Gabe at 20:47, Oct 24: correct it was pending on our side but never accepted on the wagering platform. So the funds were returned 102236 at 20:47, Oct 24: so if the bet lost, you would have given me back my money? Gabe at 20:48, Oct 24: I could not confirm as the refund was done prior to the wager/event finishing 102236 at 20:49, Oct 24: it had finished days before I got the refund Gabe at 20:50, Oct 24: Correct refund was not issued until the date you saw it reflected in your account but the actual refund was done the day of the wager Gabe at 20:50, Oct 24: on their side 102236 at 20:50, Oct 24: I am a very loyal customer. It is $100 win which is small money for you guys. You can obviously see that I placed my wager and also won my wager, why wouldnt you guys just make it right and pay the $100?
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Gabe at 20:45, Oct 24: As per the provider. The bet was never taken in the system, but it showed pending, the provider spoke to their tech department, and they reviewed it. The bet was never taken, money was returned to your account. Gabe at 20:46, Oct 24: Basically the system never recognized/accepted the wager so funds were returned to your account Gabe at 20:46, Oct 24: Which is why only the risk was returned 102236 at 20:46, Oct 24: So it took my money, showed up in my pending bets, then it actually won, and your saying it was never placed?! how does that work? Gabe at 20:47, Oct 24: correct it was pending on our side but never accepted on the wagering platform. So the funds were returned 102236 at 20:47, Oct 24: so if the bet lost, you would have given me back my money? Gabe at 20:48, Oct 24: I could not confirm as the refund was done prior to the wager/event finishing 102236 at 20:49, Oct 24: it had finished days before I got the refund Gabe at 20:50, Oct 24: Correct refund was not issued until the date you saw it reflected in your account but the actual refund was done the day of the wager Gabe at 20:50, Oct 24: on their side 102236 at 20:50, Oct 24: I am a very loyal customer. It is $100 win which is small money for you guys. You can obviously see that I placed my wager and also won my wager, why wouldnt you guys just make it right and pay the $100?
Gabe at 20:50, Oct 24: That is not going ot be the case Gabe at 20:50, Oct 24: wager was not accepted so funds were refunded 102236 at 20:51, Oct 24: I wasnt issued a refund until a few days after the matches were finished. Gabe at 20:51, Oct 24: correct by the system Gabe at 20:51, Oct 24: but the provider had made the refund the day of the wager 102236 at 20:51, Oct 24: So if I bet $1000 and it wins, all you guys have to say is that it was never really accepted even though everything looked legitimate on my end and you dont have to pay the bet? Gabe at 20:54, Oct 24: Does not work that way. That would be your opinion but we are not in the business of making these types of things up 102236 at 20:54, Oct 24: Can you understand why that makes you guys very shady? Everything looked legitimate on my end and you never contacted me. Gabe at 20:57, Oct 24: We appreciate the feedback on this but again we would not do this for no reason and as per our rules we are able to do this without prior notification 102236 at 20:58, Oct 24:
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Gabe at 20:50, Oct 24: That is not going ot be the case Gabe at 20:50, Oct 24: wager was not accepted so funds were refunded 102236 at 20:51, Oct 24: I wasnt issued a refund until a few days after the matches were finished. Gabe at 20:51, Oct 24: correct by the system Gabe at 20:51, Oct 24: but the provider had made the refund the day of the wager 102236 at 20:51, Oct 24: So if I bet $1000 and it wins, all you guys have to say is that it was never really accepted even though everything looked legitimate on my end and you dont have to pay the bet? Gabe at 20:54, Oct 24: Does not work that way. That would be your opinion but we are not in the business of making these types of things up 102236 at 20:54, Oct 24: Can you understand why that makes you guys very shady? Everything looked legitimate on my end and you never contacted me. Gabe at 20:57, Oct 24: We appreciate the feedback on this but again we would not do this for no reason and as per our rules we are able to do this without prior notification 102236 at 20:58, Oct 24:
i used to love heritage. i was with them for years. as of the last year, their customer service has been awful, especially their live chat. i've talked to a few reps, and threatened multiple times to close my account. they pulled a very shady move, after years of offering discounted -108 lines, to then opt them into bonus if you take the reduced juice. when i tried to pull some funds, they hit me with the i accepted the bonus schpiel. i had no clue what they were talking about, and when they told me reduced juice had always been a bonus, i was done. i won more than my last deposit and tried to pull my funds on saturday. apparently they no longer allow withdraws on weekends? that place has gone way down hill. i stick with bookmaker and betonline now. never had a problem since. i hope you get it figured out. heritage sucks, their customer service sucks, and their website is clunky and outdated. they also offer very little derivative plays
No team is as good as it looks when winning nor are they as bad as they look when losing
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i used to love heritage. i was with them for years. as of the last year, their customer service has been awful, especially their live chat. i've talked to a few reps, and threatened multiple times to close my account. they pulled a very shady move, after years of offering discounted -108 lines, to then opt them into bonus if you take the reduced juice. when i tried to pull some funds, they hit me with the i accepted the bonus schpiel. i had no clue what they were talking about, and when they told me reduced juice had always been a bonus, i was done. i won more than my last deposit and tried to pull my funds on saturday. apparently they no longer allow withdraws on weekends? that place has gone way down hill. i stick with bookmaker and betonline now. never had a problem since. i hope you get it figured out. heritage sucks, their customer service sucks, and their website is clunky and outdated. they also offer very little derivative plays
honestly its crazy. I have bet over 50k with them in the last quarter, mostly several $100 bets per day and they were not willing to work with me over $100? Seriously, what keeps them from just saying, system never accepted bet, even though everything on my end looks like every other bet ive ever made?? Its chump change and I told them I would expose them on reddit and forums because it was so shady. They acted like they couldnt care less. Cashing out all of my money and moving on from there. I really liked their cash back program (almost 1% cash back on bets) and I liked their 20 point teasers, but if you cant trust them, its not worth doing business with them.
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honestly its crazy. I have bet over 50k with them in the last quarter, mostly several $100 bets per day and they were not willing to work with me over $100? Seriously, what keeps them from just saying, system never accepted bet, even though everything on my end looks like every other bet ive ever made?? Its chump change and I told them I would expose them on reddit and forums because it was so shady. They acted like they couldnt care less. Cashing out all of my money and moving on from there. I really liked their cash back program (almost 1% cash back on bets) and I liked their 20 point teasers, but if you cant trust them, its not worth doing business with them.
zebra i get what you are saying, but they arent saying I never placed the bet, they acknowledge that they took my money and it showed as an open bet, they are claiming their system never accepted the bet and somehow that justifies them not having to pay out.
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zebra i get what you are saying, but they arent saying I never placed the bet, they acknowledge that they took my money and it showed as an open bet, they are claiming their system never accepted the bet and somehow that justifies them not having to pay out.
Sorry that sucks all sorts of ASS.... I had LSU to win the National Title Last year. I took them in Week 2 at like +900... My payout was $11,000 and my book never paid me either. Then cancelled my access. I had to have my bank issue me a refund for the deposit, but still lost out on $11k. Off Shore usually okay, but can do whatever they want.
Cowboy
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@uncoolbear
Sorry that sucks all sorts of ASS.... I had LSU to win the National Title Last year. I took them in Week 2 at like +900... My payout was $11,000 and my book never paid me either. Then cancelled my access. I had to have my bank issue me a refund for the deposit, but still lost out on $11k. Off Shore usually okay, but can do whatever they want.
Heritage, under the guise of “in-play wager errors” stole thousands of dollars from me claiming that lines were bad but the funny thong is that the in-play wagers lost were “good wagers”.
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Unfortunately, the OP is telling the truth.
Heritage, under the guise of “in-play wager errors” stole thousands of dollars from me claiming that lines were bad but the funny thong is that the in-play wagers lost were “good wagers”.
I first noticed this problem with Heritage Sports last week and when I called them out on it, they blamed a third party service but it reached its apex on Saturday, Oct 24 as the OP says.
I recommend that nobody uses Heritage if you care about being paid for winning wagers.
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I first noticed this problem with Heritage Sports last week and when I called them out on it, they blamed a third party service but it reached its apex on Saturday, Oct 24 as the OP says.
I recommend that nobody uses Heritage if you care about being paid for winning wagers.
Not true. I had a clear screen shot of a wager I won that was made during “in-play wagering” and they graded it as a no bet despite being accepted because it was a “bad line”.
I believe the OP. Heritage must have been having some bad months with COVID and are nickel and diming players but it is not smart as the competition is increasing.
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@zebrakiller
Not true. I had a clear screen shot of a wager I won that was made during “in-play wagering” and they graded it as a no bet despite being accepted because it was a “bad line”.
I believe the OP. Heritage must have been having some bad months with COVID and are nickel and diming players but it is not smart as the competition is increasing.
Unfortunately, the OP is telling the truth. Heritage, under the guise of “in-play wager errors” stole thousands of dollars from me claiming that lines were bad but the funny thong is that the in-play wagers lost were “good wagers”.
thing not thong*
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Quote Originally Posted by frugal:
Unfortunately, the OP is telling the truth. Heritage, under the guise of “in-play wager errors” stole thousands of dollars from me claiming that lines were bad but the funny thong is that the in-play wagers lost were “good wagers”.
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