THIS DID NOT HAPPEN TO ME EITHER....JUST TONY BEING TONY AGAIN......This guy knew he was over-payed and called customer service TWICE to get it corrected and kept the balance of the money he thought he owed in his account..Of all the major books only 5 Dimes would pull this crap today....10 -12 years ago This gets handled a lot differently.
In what is known across the internet as “Dan711 vs. 5Dimes,” a player
had over $32,500 confiscated from his account and was threatened by
Tony to pay back another $10,000 that he had already cashed out. The
incident occurred in 2012, and it shocked many bettors and industry
watchdogs sites.Today the same watchdog sites that get by far more complaints from 5 Dimes customers than other books whose accounts have been closed and their funds - gone. These watchdog sites are still being PD very nicely by 5 Dimes and have them as one of their "Elite sports books"
Dan deposited several times into 5Dimes, totaling $885 in deposits. He won a progressive pleaser wager on October 9th,
2012 which paid him 7000/1 instead of the proper odds of 70/1. Instead
of winning $39.90 from his wager at 70/1, Dan was paid $3,390 instead.
Dan felt that his bet might be voided and was concerned that the
payout was a mistake. He called 5Dimes support and inquired about his
payoff. The customer service representative told him that the pay table
was correct and he was not paid $3,990 in error. Still unsure about his
situation, Dan asked to speak with a manager, who also verified the
pleaser payout was correct...Tried multiple times to fix the over payment himself but the CS at 5 D would not listen until it was in their best interest.
Fast-forward a month or so and Dan was on a hot streak. He not only
cashed out $10,000 over that time, but he held a large balance of over
$35,500 in his account. He won a large sum betting the NFL, but was
disappointed to see his account locked after a big week.
Keep in mind, all these bets were made well after the pleaser win and
were all won fair and square. There were no line errors. Dan’s winnings
were legitimate.
Tony, the head-honcho at 5Dimes, didn’t think so. Despite Dan doing
his best to verify that he was paid the correct amount, 5Dimes
confiscated his balance and Tony threatened to send people to collect if
he didn’t cough up the $10,000 “he stole.” Tony also told Dan via
5Dimes live chat that “you should be packing up your garbage.”
Tony’s ruling even went against their stated terms and conditions.
5Dimes should have resettled his pleaser win at the correct price and
docked about $3,300 from Dan’s account. Instead, they closed Dan’s
account completely and threatened him physically for the $10,000 he
already cashed out.
There is no doubt that this ruling was a poor moment in 5Dimes’
history. However, with that said, this is the exception rather than the
norm. 99.9% of players have no issues collecting their winnings.
Tony’s conduct in the live chat has become somewhat notorious across
sports betting forums. The guy runs a top-tier sportsbook, but he
certainly treats his players with a lack of respect at times. It’s not
the first time he has disrespected or threatened a player through live
chat. , this reflects poorly on Tony.
For majority of bettors that lose often, its natural for them to enjoy seeing other bettors lose as well....When the guy at the window is cashing a 10K ticket, 80% of the people behind him are jealous or envious....Most gamblers would say they have no problem with Tony in this case but if it actually happened to them they would be furious.
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