5 Dimes has taken a turn for the worse

I bet a lot of player props, because I play a lot of daily and season long fantasy leagues.  I'll analyze batter vs pitcher, weather, umps, and streaks.  I wont even follow the games, just check my results at the end of the day.

Today I placed a player prop on the Brewers/Reds game.  5 Dimes had the game listed as starting at 7:05.  Since I don't keep track of scoring or results until the end of the day, thats the time I figured it was to be played.  I then if bet a soccer play behind that (which lost).

I logged into my account to be greated by two messages.  The first message stated that my inital Reds/Brewers bet had been "deleted" because it started at 4:05, and I had placed the wager after the start of the game.  The second message I received was that my wager that was if bet behind that wager was "deleted" as well.  My account balance showed zero dollars, meaning my money was lost.  I checked my "graded wagers" and there was no sign of either bet.  I got on live chat to resolve the issue.  They claim the wager was deleted and graded a loss.  I asked how can a wager be graded if it has been deleted, and why was there no sign of this wager in my "graded wagers" section?  They had no explanation, just that I had lost and that was that.  I got a number to customer support and the extension for Natasha.

When I spoke to her, it was very unprofessional.  She accused me of trying to cheat.  She told me yes that it was deleted and also graded.  I asked how can a deleted wager be graded.  She had no answer.  She told me to prove that I didn't know the game had started.  I was baffled.  How can anyone prove that?  I asked her to prove that I knew the game had started.  She had a very bad attitude with me.  I told her that if a wager was graded it should be under my graded wagers as a loss.  She laughed and implied that it doesnt matter because she can make it look however she likes in the system.  This also affects my cashback rewards, as that $100 isn't going towards my total lost with the book.

Like I said, I have been a member with them for a lot of years.  I'm sure they are up on me in the long run.  Chances are that $100 they could of refunded me would of been lost in the long run.  There have been plenty of times I catch mistakes on lines and get on 5dimes chat to inform them of their mistake.  I'm not out to get over on them.

If they would of simply stated that the first bet was cancelled, and the second bet was graded a loss and logged it as such, I would probably feel better.  Unfortunately they claimed it was deleted, when it was not.

I will be waiting until Tuesday to collect my cash back rewards from them.  After that is resolved, I am done with that site.

Hope you never experience such disrespect from a site when you are a valued customer.

I have no idea if they cheated you.  Hearing one side of the story is no way to make any determination.  I do know that in the past, many MANY players at 5dimes have claimed to been cheated, and from what I know, all of their stories are flawed.

That is the beauty of a free market... you can take your business elsewhere.  So you need to find a better book.  Good luck, I research this industry constantly, and have not found a better option that 5dimes, especially for the recreational (small wagers) gambler.

I generally figure that people pose as victims on these forums to disparage 5dimes for not so ethical reasons.  Their competition would like to knock them down a few notches for sure.  I have no idea if that is your motivation, I don't know.  I do think it is strange that you take the time to write so extensively about your situation to anonymous friends to "warn them".  You do realize that for every disgruntled account holder there are about 1000 account holders that are very happy.

BOL dude.  I hope you find that perfect sportsbook.

The fact that my write up is very detailed and that I took plenty of time to write it should tell you that this isn't to take a shot at them.  I wouldn't get all bent out of shape over $100 if it wasn't for principle and the fact that I was treated like a cheater and that my business there isn't valued.

Thanks for the response.

If I'm going to take a shot at book it's going to be for more than $100, GIRL.

thanks for the response.