Bookmaker.com - LOU HELP! 'PENDING'

Question

Lou, can you help?I requested a payout on August 23rd in the amount of 1,100 USD.I have requested and received a payout via MoneyGram in the past. No problems what-so ever.I request my payout on the 23rd, and am told "we cannot send you that amount via MoneyGram, but we can send it in TWO payouts, both of which will be charged a fee." So, they offer me the eCHECK deposit option, which is "fast, free, and reliable."The money was taken from my online account within 4 hours.7 days later (5 business) I am told: everything looks good with the payout, it is not being help for any reason, should be there any time today.8 days later (6 business): we contacted the processor, everything is good, it should be in your account today.9 days later (7 business): The processor has informed us there is a delay, but it will be in your account by THURSDAY.11 days later (9 business): We have to email the processor about why it is still delayed. We cant call them, but I&#x27;ll let you know when we hear back.12 days later (10 business): The processor confirmed the payout is ready to go. There was a small delay with the batch we sent out exactly on your payout date, but today it should show up.16 days later (11 business): The payout might be delayed, but there is nothing we can do. Our supervisor is out of town, and the manager doesnt have a scheduled time to come in, so she&#x27;ll call when she does come in."I really just want my payout. I have OTHER money in my account which I cant withdrawal (because they wont send it to me). I just want me funds, I dont want to wait till "tomorrow" like they told me every single day for half a month....Please lou.  HELP!!!

SouthBeachFL · Answer

Lou, can you help?I requested a payout on August 23rd in the amount of 1,100 USD.I have requested and received a payout via MoneyGram in the past. No problems what-so ever.I request my payout on the 23rd, and am told "we cannot send you that amount via MoneyGram, but we can send it in TWO payouts, both of which will be charged a fee." So, they offer me the eCHECK deposit option, which is "fast, free, and reliable."The money was taken from my online account within 4 hours.7 days later (5 business) I am told: everything looks good with the payout, it is not being help for any reason, should be there any time today.8 days later (6 business): we contacted the processor, everything is good, it should be in your account today.9 days later (7 business): The processor has informed us there is a delay, but it will be in your account by THURSDAY.11 days later (9 business): We have to email the processor about why it is still delayed. We cant call them, but I&#x27;ll let you know when we hear back.12 days later (10 business): The processor confirmed the payout is ready to go. There was a small delay with the batch we sent out exactly on your payout date, but today it should show up.16 days later (11 business): The payout might be delayed, but there is nothing we can do. Our supervisor is out of town, and the manager doesnt have a scheduled time to come in, so she&#x27;ll call when she does come in."I really just want my payout. I have OTHER money in my account which I cant withdrawal (because they wont send it to me). I just want me funds, I dont want to wait till "tomorrow" like they told me every single day for half a month....Please lou.  HELP!!!

Raven66 · Answer

I hate bookmaker/cris.

Tippster · Answer

Some guy started a thread here on saturday night saying bookmaker will be closing down this coming week and that we should withdraw? within 1 hour he had over 50 replies and thread was removed. Can it be true?

SouthBeachFL · Answer

Can someone please confirm.deny this situation with bookmaker? Lou! please help!

SouthBeachFL · Answer

tippster - did he say anything about WHY or more importantly, how he knew?

Tippster · Answer

Well it was hard to believe the guy cause i believe he had like 20 posts and signed in this month, but he was saying FBI was doing 8 month investigation into their employees using customers credit cards/info for their own gambling. Supposedly US customers contacted authorities after noticing unauthorized transactions on their own credit card statements.

I wouldn't be surprised if it true because their poker room is rigged. People speak hispanic and when you go all in the chat option is still open and these hispanic players tell each other what they have and what other players have. You can ask other poker players at the tables there and they will tell you the same. I lost a huge pot(close to $400) at a $1/2table earlier this year, and the guy tells me to transfer my last 68$ in account to my poker account to continue to play.Since then I only use the freeroll in their poker games and only the sportsbook.

I would send funds via western union or moneygram and the destinations were Managua, Caracas, Lima some other central and south american cities. And this is where the players at the tables are located if you scroll over their names. I even had a BOOKMAKER manager call me friday afternoon but I never returned the call which I find irritating now considering these rumours the following day. Luckily I withdrew almost all my funds a month ago with no problems.

SouthBeachFL · Answer

Thanks for the info, Tippster.As you  mention, I dont put too much stock in hear-say, but I was certainly curious.Im just looking for a reasonable explanation and resolution to my payout problem.I have faith in the covers.com team. help me out, guys!

Professional1 · Answer

Bookmaker fucking sucks why people love it is beyond me. 5dimes and the greek are much better. only book i really trust with a big payout and worry free is the greek.

Jasontc · Answer

This is starting to get a little scary, i have a lot of money in my account right now, at first i didn&#x27;t believe any of the rumors floating around about Bookmaker but after this guy&#x27;s problem getting paid im a little concerned..hopefully Lou or someone else here can get some more information for us.

fivenoeitalls · Answer

Just be patient man, Ive had withdraws that took 2-3 weeks from Bookmaker

Jasontc · Answer

&#xD;&#xA;Really? in all the years i have played with Bookmaker i have had no problems or delays in getting money thru bank wire or Western Union, if i had a 2 or 3 week delay i think my money would have been somewhere else. I really hope these rumors aren&#x27;t true.

fivenoeitalls · Answer

[Quote: Originally Posted by Jasontc] &#xD;&#xA;&#xD;&#xA;Really? in all the years i have played with Bookmaker i have had no problems or delays in getting money thru bank wire or Western Union, if i had a 2 or 3 week delay i think my money would have been somewhere else. I really hope these rumors aren&#x27;t true.&#xD;&#xA;[/Quote]&#xD;&#xA;Yeah but it was only one time where It took that long the other were usually less then a week. Im hoping these rumors are false too cuz my account is doing pretty well there right now

Jasontc · Answer

[Quote: Originally Posted by fivenoeitalls] &#xD;&#xA;&#xD;&#xA;Yeah but it was only one time where It took that long the other were usually less then a week. Im hoping these rumors are false too cuz my account is doing pretty well there right now &#xD;&#xA;[/Quote]&#xD;&#xA;Same situation with me, i have over 10k in my account and i hate hearing about them having payout problems..im still hoping none of this is true.

SouthBeachFL · Answer

Im mostly frustrated by the fact that I&#x27;ve been waiting for the supervisor to contact me for over a day. they are "both out of the office, and don&#x27;t have a scheduled time to be back in..."Just any sort of contact would be good at this point.The regular customer service cant help me, the payout specialist team cant help me, they cant contact the processor, and the supervisor and payout manager are both, as I just mentioned, out of the office"

Jasontc · Answer

[Quote: Originally Posted by SouthBeachFL] Im mostly frustrated by the fact that I&#x27;ve been waiting for the supervisor to contact me for over a day. they are "both out of the office, and don&#x27;t have a scheduled time to be back in..."Just any sort of contact would be good at this point.&#xD;&#xA;I dont believe that shit about both supervisors being out of the office with no scheduled time to return, it seems like they are playing games with you for some reason..what method did you use to fund your account?The regular customer service cant help me, the payout specialist team cant help me, they cant contact the processor, and the supervisor and payout manager are both, as I just mentioned, out of the office"[/Quote]

Jasontc · Answer

SouthbeachFL,&#xD;&#xA;What method did you use to fund your account? im just wondering if that could be contributing to the delay.

Lou · Answer

Hey SouthBeach,&#xD;&#xA;Give me a hour or so and I will see where your pay out is.&#xD;&#xA;Lou.

SouthBeachFL · Answer

Lou - Thank you so much! I sent you a PM with my account # !!

jasontc - fair question: I used my credit card to make the deposit ( actually my debit). Same card that I've used since I opened my account. All forms have been filled out an approved, all documents and addresses current, and I have been paid out before. Hopefully Lou will get back to me with some good news. And hopefully its not "tomorrow"

SouthBeachFL · Answer

Lou - I doubt it will come to this, but if there is ever a matter of "who said what" I have the transcript of every chat during the process from day one to today. Hopefully things are ironed out though when they hear from "the man, Lou!"

Jasontc · Answer

SouthBeachFL,&#xD;&#xA;Just wondering if you heard back from Lou regarding your payout?

RubberSoul · Answer

Also Lou, are there any truth to the rumors of Bookmaker going under?

SouthBeachFL · Answer

jasontc - nothing yet, but im still hopeful!

Jasontc · Answer

&#xD;&#xA;Im guessing Lou isn&#x27;t having much success dealing with them either, he said it would be an hour or so and it&#x27;s been much longer than that. It figures the one book that would have rumors being spread around about them would be the book i have a lot of money in.

Lou · Answer

[Quote: Originally Posted by Jasontc] &#xD;&#xA;&#xD;&#xA;Im guessing Lou isn&#x27;t having much success dealing with them either, he said it would be an hour or so and it&#x27;s been much longer than that. It figures the one book that would have rumors being spread around about them would be the book i have a lot of money in.&#xD;&#xA;[/Quote] &#xD;&#xA;Hey Jasontc,&#xD;&#xA;The delay wasnt with them it was with me having a few beers by my friends new pool.&#xD;&#xA;Dont sweat your money at Book Maker.&#xD;&#xA;Lou.

Lou · Answer

&#xD;&#xA;South Beach, &#xD;&#xA;I have some news from my contact at Book Maker. Yes all your paper work was in order and this delay was because of a delay with  the prosessor. My contact expects you will see your pay out tomorrow and he tells me if you dont he will pay you by any means necessary.  &#xD;&#xA;Boys I dig a bit of digging and it seems everything is good at Book Maker. I have money with them and I am not one bit worried. All books run into problems from time to time and the good books deal with the issues and get back to business.&#xD;&#xA;SouthBeach if you dont get paid tomorrow send me a PM.&#xD;&#xA;Lou.

Bookmaker.com - LOU HELP! 'PENDING'

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