Hi guys. I'm new to the site. I found this forum while researching Bodog payout issues. You see I am brand new at online gambling and mistakenly joined Bodog because of the high ratings they seem to have almost everywhere I've looked.
I researched their payout policy before I joined and it clearly states the following about payouts via Check by Courier: "
Check by Courier
Please
note that there will be a processing period once the funds have been
removed from your eCash account to the time your check is shipped. The
amount of time may vary and can take up to 4-7 business days."
I mistakenly took Bodog at their word, signed up for an account and deposited a small sum in my account. I proceeded to triple my money and requested a payout of approximately double my money. I am happy to report that this payout was processed within the timeframe specified and that I received my actual check on the 8th business day after it was approved. It cleared my bank within two days. Unfortunately, that will be the last good thing I have to say about this cut rate, dishonest band of thieves as things quickly spiralled downhill.
After my initial payout was approved and funds removed form my account I continued my hot streak and ran my earnings up to 7X my orig deposit. Based on the 4-7 day turnaround promised in their help section I was even willing to pay the extra $50 to ensure I had the money in hand prior to my first anniversary and mothers day.
It has now been 13 business days since the request and I still do not even have a tracking number for the payout. I have been told there is was a delay due to the royal wedding and easter holidays and that the orig estimate of 4-7 biz days would need an additional 3-4 biz days. Both timeframes have come and gone and stil no payout. I noticed either on this site or another I had just come across that somebody whose payout was approved two days AFTER mine was has already been provided with a tracking number.
When I followed up with them regarding that I was told the following: "As for finding a situation where someone has already
received their payout when requesting it after your payout was
processed, you were previously informed that we are only able to send
one payout per 5-7 business day time frame which would explain the
additional delay as you were provided with a tracking number for your
first payout on April 28th."
In fact I did receive a reply form a rep in an earlier email stating this very thing. I followed up on it at least a dozen times with different reps and supervisors and NOBODY would confirm that to be their policy.
When I pointed out the discrepancy between what is posted in the help section of their website regarding payouts and their real policy and asked for somebody to ensure it got updated I received the following "Making site wide changes to any copy that is available on
the website is extremely time consuming and requires a large amount of
man power as there are many people involved in the process. It is
impractical to make these updates every time a small change such as this
is needed. Instead, we rely on our players to be conscious of stat
holidays in their area and understand that these days will affect their
payout time frames. This also plays a part as to why we very clearly
state that these payout time frames are estimates only"
So, their company pretty much refuses to address the error and ensure that their documentation is truthful and honest.
One rep I talked to refused to even assure me that I would receive my payout by the end of the calendar year which is almost 8 months away. Really? Fuck YOU!!
All requests to have the $50 I spent refunded have been turned down. When working with CS reps about updating their documentation and after having them read verbatim what their policy states, I have then been subjected to them twisting the words to suit the best interests of the company.
So now I must sit for an indefinite amount of time wondering if my payout will ever be processed.
I consider what Bodog has done panamount to theft. The $50 I was charged to make a second payout in April should not have been charged because they haev an INTERNAL UNPUBLISHED policy that ALL payout requests no matter what the dollar amount, must sit for 7 business days before being processed.
In my multitudes of dealing with these scheisters, I have been provided with the names of two Supervisors - Chloe and Jason. Chloe is the one who provided the excuse about how difficult it would be to update the website.
I am so pissed with all of the lies and disinformation I have been subjected to that I hope others will inundate their call center with requests for supervisor escalation so that these two clowns who have refused to let me speak with anybody above them or provided contact information so that I could do it myself.
Don't ever sign up at Bodog. If you already have funds, get them out as soon as you can. They are nothing more than a bunch of inept and crooked thieves imo.
Thanks for letting me vent. Peace!