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All-Star
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Joined: Nov, 2008
Posts: 14143
Posted: #1

ok guys, take 2 minutes and read this one....and tell me, am i right or wrong in this situation???


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bet365You are now chatting with an advisor.

Joseph A has joined this chat.

You are now chatting with Joseph A.

Joseph A Hello, welcome to bet365 Live Chat. How may I help you?

X hi

X i placed a bet but its all wrong...the scoreboard...

X game siena avellino

Joseph A One moment please.

X i placed a bet under 34.5 but its not ok at all since there were 3minleft

X in the quarter

Joseph A So you placed a bet on under 34.5 1st quarter points and which aspect of the scoreboard was incorrect?

X was incorrect because there were 3 minutes left...the total should have been 40 atleast...and i placed the bet by mistake

X see they scored 43 in 1st already...

Joseph A So there were no issues with the scoreboard, you accidentally placed the bet?

X tehre were issues with the number, the total

X the offered total was way incorrect

X and i tried to cancel the bet clicking on X but couldnt

Joseph A The line that we offer is the line that the traders wish to offer, it is the customers responsibility to place their bets correctly.

X look...

X im on this site for over a year

X i have in my inbox several bets like this that were VOIDED

X by you

X because the bets were incorrect

X the odds, the totals

X so i want you to do this again and VOID the bet

X just like those other bets that have been voided

Joseph A I will not be in a position to void a bet that has been placed in error and has now been settled as lost.

X and how can you void a WON bet after the final result???

X tell me that.

X call someone i can talk to, a supervisor

Joseph A I assume that you are referring to obvious errors that you may have experienced in the past, it is stated in our rules that we can change settlement of bets that are offered in error.

Joseph A This line that you have taken, there are no issues with the bet.

X you are trying to say to me that there are no issues when you offer a 34.5 total with 18-12 score, with 3 minutes left in the quarter?

X 5 points in 3 minutes?

X give me a break

Joseph A Ultimately X, you have accepted this bet regardless.

X in a year i have place over 300.000 eur in bets

X check it out

X and you are trying to screw me for a 50 eur bet?

Joseph A I can only view your bet specifically, it would not be fair to take your account activity into account.

Joseph A We have offered a line which you have chosen and accepted.

X it is fair, ofcorse

X it shows what kind of customer i am

X and i hve over 10 bets like this VOIDED

X 10 won bets, voided, ....in a situations just like this one

X and you are not telling me this is fair and i have accepted the offered odds and total?

X now*

Joseph A I can only look into your account if you confirm your 4-digit security number.

Joseph A However, I need to stress that you accepted this bet.

X i have accepted all those bets that you voided too

X 3101 is the 4 digit number

X if you are not authorized to vod the bet, call someone that can.

Joseph A It is not a case of authorisation, this is a case that ultimately, you have seen a line, you have accepted the line and confirmed the bet.

Joseph A I do not believe there to be any issues here.

X and still, in the future, you will void bets like this..

X i know it

X when i win em, you void, when i lose, its fair.

X you can lose me as a client like this

Joseph A We would only alter bets if there were issues with them, which is what you have unfortunately experienced before.

Joseph A There are no issues with this bet.

X there are

X if you cant see them, you are not fair

Joseph A I do not believe there to be any issue.

X so, 30 points, total is 34.5 and 3 min left and no issues at all?

Joseph A You have chosen this bet, I am sure that if the quarter finished below 34.5, you would not be happy for us to void the bet.

X i was not happy to void my WON bets in the past, but you still did it

Joseph A You have also waited for the result to be known before contacting us.

X and i couldnt complain at all

Joseph A Although it is no guarantee, if you have placed a bet in error then I would recommend contacting us immediately.

X no i contacted you right away

X i contacted you right away

Joseph A When you contacted us and spoke to me, there had already been 36 points scored.

.........................................

 
All-Star
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Joined: Nov, 2008
Posts: 14143
Posted: #2

X yes but i need time to click chat and to get me connected, right?

Joseph A Okay, that is fair enough. However as I said there is still no guarantee there.

X and when i placed the bet there were 30 points

X you can check

Joseph A X, I have discussed this in depth with you now, there are no issues with the placement of this bet. Do you have any further betting queries?

X if you cna, check that i tried to cancel the bet while it was to be accepted

X before it was

X i dont need these kind of bets cause i know i will lose anyway

X so i dont like them at all - if i win, you will void it, and if i lose its a LOST bet...

Joseph A You cannot cancel the bet once you have clicked on 'Place Bet.'

X well i tried but couldnt

Joseph A Is there anything else I can help you with today? I feel this issue has been discussed adequately.

X its not

X i will tell you, you will lose me for this kind of treatment

X check my inbox, you will see alot of voided bets just like this one

Joseph A I do not believe that you have suffered any kind of poor treatment.

X i am suffering, i really am

X check the inbox

X for several months ago

X atlest 5 voided bets

X just like this one

Joseph A I am reviewing your issue as the one incident that it is.

Joseph A The previous bets in the past are a completely different situation.

X what was different?

X same sh*t

X wrong total

X were different, cause there were WON bets

X this is lost and its an ok bet for you....previous won bets were void

X and same situation, dont tell me i placed all those bets

Joseph A The previous obvious errors were offered on site incorrectly, our terms and conditions cover this situation.

Joseph A The line offered today was correct.

X and this doesnt cover your terms and conditions?

X line was correct? 34.5 with 30 points scored 3 minutes remaining?

 

@1.83 was correct?

Joseph A The line offered was not an error.

X the line should have been 5.00 (+400 )

Joseph A With all due respect X, if you don't believe this bet would be a winner, why did you place the bet?

X not 1,83

X why didnt you ask me this question for the previous voided bets?

Joseph A As I say, this is a different situation.

X its not, same odds, same freaking mistaken total....

X different result

X only the result is different/

Joseph A I have given you all the information possible and we have discussed this in depth. I will not be discussing this issue further, if you wish to escalate further then I would recommend that you email in. If you do not have any further queries then I will be terminating the chat.

X no, call you supperior

X a supervisor

Joseph A There is nobody available at the moment.

Joseph A You would need to email in to escalate this further.

X sure there isnt.

X but when i close the account you will lose a good client..

Joseph A This is your decision to make.

X 300.000 eur a year and to be treated like this, its just not fair

X i will make it soon enough...with treatment like this

Joseph A How do you wish to proceed with your account for now?

X check the inbox for INFORMATION OF YOUR BETS

X all won bets that are voided

X just check it

Joseph A Is there anything else I can help you with today?

X oh my...

X you didnt help me at all

Joseph A I have given you as much information as possible.

Joseph A If you believe that the only way to help you would be to cancel your bet, then this would not be possible.

Joseph A If you do not have any further queries then I will be terminating this chat.

X and im contacting for friends on sportbooks review forum...

Joseph A That is fine.

X to show them an A rated book hos people me like this

Joseph A I will not accept language such as that in a chat.

Joseph A This chat will now be ended.

Joseph A Thank you for contacting bet365 Live Chat today.

X ok remember this situation and will contact again when i WIN a bet like this

Joseph A has now left this chat.


at the end, he left while i was still typing?!?!


i really wanna know, i think im fucked but hell, what can i do???

 
Captain
Participation Meter
Joined: Nov, 2009
Posts: 5553
Posted: #3
u placed the bet....?
the book can do w.e they want
stop betting live in play
 
Banned
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Joined: Dec, 2008
Posts: 2449
Posted: #4

well

 i placed a bet but its all wrong...the scoreboard

i placed a bet under 34.5 but its not ok at all since there were 3minleft

A So you placed a bet on under 34.5 1st quarter points and which aspect of the scoreboard was incorrect?

X was incorrect because there were 3 minutes left...the total should have been 40 atleast...and i placed the bet by mistake

i think its enough to quit the conversation.this guy was really patient to be honest.ur mistake u pay thats how all the bookies work

 

 

 
Legend
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Joined: Nov, 2007
Posts: 35430
Posted: #5
What the hell were you doing placing an UNDER bet in those circumstances?

The book can look at this as you taking a shot at them, be forewarned. In reality, you wanted to take advantage of a bad line (which you probably knew was a bad line given the facts you listed) and accidentally bet the wrong side. If you bet the OVER, you know you wouldn't have contacted them and asked for the bet to be voided.

No?
 
Prospect
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Joined: Mar, 2011
Posts: 57
Posted: #6
I think if he had taken the over the bet would have been voided..according to what he wrote above.
 
Legend
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Joined: Nov, 2007
Posts: 35430
Posted: #7
I'm not sure who is free rolling who here. If the book hangs that line and you take the OVER, the bet is voided for a bad line. If its UNDER, then they grade the bet a loser and go on forward.
 
Legend
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Joined: Nov, 2007
Posts: 35430
Posted: #8
I'd post this across the street at SBR and see if they can help you
 
Prospect
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Joined: Nov, 2012
Posts: 119
Posted: #9
should have played over lol
 
All-Star
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Posts: 14143
Posted: #10
Quote Originally Posted by kaponofor3:

I'm not sure who is free rolling who here. If the book hangs that line and you take the OVER, the bet is voided for a bad line. If its UNDER, then they grade the bet a loser and go on forward.


thanks for the responses guys. I placed the bet on an accident. I play 3-4 games live i trade, swap hedge and garbage.

I thought it was the other game's under bet on stand by to be places...but it was for this game lol

they fucked me like minimum 5 times like this and one time i lost and they fucked me again.

nothing i could do about.

And yes, if i placed the OVER, it would have been a VOID bet for sure.

fucked anyhow


all in all, the bookies are secured at all circumstances, not only for this kind of bets. See throughout every bookie rules, they CAN void ANY bet they like ( for any reason they like to say ).

ultimately, we are fucked.


Its ok anyways, im up on them like 7K EUR in the past year.






 
All-Star
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Posts: 14143
Posted: #11
now i noticed, the word FUCKED was changed to PEOPLE by covers ( last few rows )



 
Banned
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Posts: 178
Posted: #12
you sound like a major jackass in this chat
 
Legend
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Joined: Nov, 2007
Posts: 35430
Posted: #13
Go post this on SBR Mad and see if they can help you
 
Rookie
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Joined: Jan, 2011
Posts: 793
Posted: #14
So people cry over losing bets to live chat support now?? I thought people only cried on covers.
 
All-Star
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Joined: Nov, 2008
Posts: 14143
Posted: #15
Quote Originally Posted by Hardensanity:

you sound like a major jackass in this chat



yes, because i wont tolerate this kind of behavior from a bookie.

If i do, i better stop gambling.
 
All-Star
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Joined: Nov, 2008
Posts: 14143
Posted: #16
Quote Originally Posted by aKaGeeMan:

So people cry over losing bets to live chat support now?? I thought people only cried on covers.


so, why is the chat support function, according to you?

To solve issues when you DO have an issue?


If not tolerating the screwing by those fuckers is crying, then yes, im crying.


 
All-Star
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Joined: Nov, 2008
Posts: 14143
Posted: #17
Quote Originally Posted by kaponofor3:

Go post this on SBR Mad and see if they can help you


I'll save that joker when they try to darn me on a 500+ eur bet

50 is a joke to me so its ok. I just wanted to show some teeth, if you know what i mean.


thanks for the support Kap
 
Veteran
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Joined: Dec, 2011
Posts: 1799
Posted: #18
I know what you are talking about..I would find a horrible line in my bookie...place the bet..win and have it voided.  pissed me off.  They wouldnt do that when i would lose.  so one day i was tilting and placed a bet on some random game (over/under) cause i figured it was 50/50 and if i put any thought into the game i would lose (I was tilting).  So i placed bet...and went to go watch game on computer.and the game was already over!!!! AND OF COURSE I PICKED THE WRONG TEAM!.  Well, it wasnt voided...I called my bookie and said I was absolutely not  going to pay it.....I thought for sure they would send someone to collect...anyways...They voided my loss!! WOW!!! Now i never do in game betting.
 
Veteran
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Posts: 1799
Posted: #19
WRong over/under i meant to say

 
All-Star
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Joined: May, 2010
Posts: 11279
Posted: #20

"I thought it was the other game's under bet on stand by to be places...but it was for this game lol"

 

Clearly you made the mistake.  They are not obligated to void it based off of your own mistake.

 
Rookie
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Posts: 806
Posted: #21
I have been f#cked by Aussie books for a long time brah. They are always happy to void a bet if they fuck up the odds...but if you're in a losing situation (with a fuc#up) from their side they don't want a part in it....
 
Rookie
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Posts: 806
Posted: #22
I placed a bet on NRL- Australian Football comp. for you yanks on this site: https://www.youtube.com/watch?v=66wK9zAppHc&feature=youtube_gdata_player it's kinda like NFL - but we cannot throw a forward pass and don't wear helmets...anyways...I had picked the winner Melbourne Storm $8 and was allowed to multi it with Cronk for grand final MVP $15 (at start of semi finals) $120/1 it was paying. I threw a lazy $50 on it...the 'bet' was accepted - in my eyes- consideration was passed between the parties- hence a legally binding transaction occurred. The mugs cancelled my bet 4 days after I put the bet on and 1 month later - it got up. The books should accept responsibility for all bets lodged on their site. And vice versa for the punters...it's the way it should be....
 
All-Star
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Posts: 14143
Posted: #23
Quote Originally Posted by CAP-IT:

"I thought it was the other game's under bet on stand by to be places...but it was for this game lol"

 

Clearly you made the mistake.  They are not obligated to void it based off of your own mistake.



OK. now tell me, when THEY did those 10 mistakes when i placed those winning bets from their mistakes, how can they void those bets?

clearly, they made the mistake and should take FULL RESPONSIBILITY about it, no matter win or lose.


agree?
 
Banned
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Posts: 3829
Posted: #24
so did they pay the winnings to everyone who bet over 34.5 in that situation? that is what I would wanna know, cuz if they voided all the winning bets then they should also void the losing ones, but if they just let it ride and did not void the winning bets, then there is nothing u can do and they are not at fault or in the wrong at all. i don't see your argument here at all unless like i said, the winning over bets were cancelled.  sometimes they make mistakes on a line and let people get away with the winnings. i had an extra 50 show up in my betonline account yesterday and didnt know where it came from, and they ended up emailing me to tell me there was a line error from a game over 2 weeks ago i didnt even know about and they voluntarily refunded my losses. i dont see why they would intentionally rob you for 50 bucks.
 
 
Banned
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Posts: 3829
Posted: #25
and it is up to them and them only to decide what constitutes a line error. you cannot say it was or wasn't even if it clearly was. it is just up to them to decide to let it ride or not. so if they never voided any bets from that line then nothin u can do my man. chalk it up to a mental mistake and let it go.
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