Unreal, this is my conversation with someone from covers.com, their owner tony

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You are now chatting with 'Lia'

Lia: Welcome to our online Customer Service! How may I assist you today?

5d2097641: hello6

5d2097641: i was told i nnedd to speak with someone named tony

Lia: Can you please confirm your account number and password?

5d2097641: account number 5d2097641

5d2097641: password dukefu22

5d2097641: ?

Lia: What will be the reason you need to speak with him?

5d2097641: lol

5d2097641: a problem with my account obviously

5d2097641: they took money from me on a wager that they already paid me for all of a sudden

5d2097641: i called you guys earlier today to ask about linking my sports and poker account

Lia: Just a moment, please.

5d2097641: while i was talking to the lady i said hey didn't they write a note under my account because i talked to someone last night about the same issue

5d2097641: she said no notes on linking the 2 accounts, the only note is on a falsy line from a blues game

5d2097641: i said oh really the note isn't about a game that happened last night

5d2097641: she said no

5d2097641: i said well last night i won a bet on a line that you guys did incorrectly on the rangers/canadiens game

Please wait while I transfer the chat to 'Tony'.

You are now chatting with 'Tony'

Tony: how can I help you today?

5d2097641: can u see the previous chat

5d2097641: i was having....

5d2097641: i called you guys earlier today about a linking my sports and poker accounts

5d2097641: because i had jus tmade a new poker account under shark tank

5d2097641: last night i also called to ask about linking them and their was a problem and the guy said listen i'm sending a message to the it dept or whoever about the problem

5d2097641: so today when it still wasn't fixed

5d2097641: i called again

5d2097641: i asked the woman today: wasn't there a note about last night when i was talking to the guy about linking the accounts

5d2097641: she said no the last note i have under your account is for a falsy line

5d2097641: i said oh really what falsy line was it from the ranger/canadiens game

5d2097641: she said no

5d2097641: it was from an old blues game

5d2097641: so i said to her

5d2097641: just to let you guys know: I made a bet yesterday under the rangers/canadiens game

5d2097641: that you guys could have lost alot of money on

5d2097641: they paid me for it

5d2097641: she said well don't worry they can't take the money out of your account now

5d2097641: but you should have told someone about it last night

5d2097641: so i told her:

5d2097641: i did tell someone last night, the same guy who was trying to link my account and someone under this live chat

5d2097641: she said oh ok

5d2097641: but i said to her again

5d2097641: it's a rangers canadiens game and you guys might have been taken for a lot of money

5d2097641: so i was being nice, letting you guys know about hte mistake you made

5d2097641: she told me they won't take the money out of my account now and thank you for letting us know

5d2097641: suddenly 20 mins later i have minus 50 bucks in my account

5d2097641: ????

Tony: i'll be with you after the halftime of the NBA completes

5d2097641: lol is this a joke?..you wait ten mins and after i write the same story for btw the 4th time since last night...and 3 other times on my phone waiting wasting all my mins and now you tell me i'll be with you after the nba completes

Tony: i'm the owner

Tony: i say you wait

Tony: if you don't like it, then take your business elsewhere

5d2097641: i already have for two hours what's another one

5d2097641: pacers by ten at half

Tony: don't bother me while i'm workin on a halftime

Tony: or whatever it is you want me to do, i can promise it won't be done

5d2097641: alright let me know then, i'll be waiting

5d2097641: sorry

Tony: ok, so we going over poker first? or we going over this shot you took at a clear line error?

5d2097641: i don't have a question on poker

5d2097641: my problem was that i let you guys know about the line twice...

Tony: i haven't looked at the wager yet

5d2097641: and the second time today, the lady i spoke to said don't worry you are already paid for it, thanks for letting me know

Tony: i don't have anyone that works for me named "the lady"

5d2097641: I wasn't expecting to have a problem so I'm sorry but i didn't ask her name

Tony: so this conversation occurred on livehelp or the phone?

5d2097641: the phone

5d2097641: about 2 and a half hours ago

Tony: and you called from a cell phone or a land line?

5d2097641: my cellphone

5d2097641: u want the number

Tony: check the phone, i need the time of the call, and the duration of the call

5d2097641: ok

5d2097641: started at 2:35 pm

5d2097641: was 24:35 long

5d2097641: 24 mins 35 secs

5d2097641: my cellphone number is 585-506-1525

Tony: and you feel we should honor the price on your ticket?

5d2097641: and are conversation was about linking sportsbook and poker...i could have not even brung up how i won the bet from you guys, but i was nice and let you guys know for the second time about the line...and then suddenly 20 mins later the money was taken out of my accont

5d2097641: i do

Tony: that isn't what i asked

Tony: well, that isn't going to happen

5d2097641: why

5d2097641: if that's the case then why ask for my number, the conversation, and everything else

Tony: here is where i void every pending ticket and put you at zero

Tony: and if you don't like it, then i take it a step further

Tony: and i close your account

Tony: first part is going to happen

Tony: up to you if the 2nd part happens

5d2097641: so your taking all my pending accounts?>

Tony: i'm taking it all

5d2097641: why?

5d2097641: what have i done wrong in this case at all

Tony: all based on funds you don't have

Tony: took a shot at a clear line error

5d2097641: no i didn't tony listen to my call

Tony: rule on the site clearly define what we can do in this case

5d2097641: i didn't take a shot an error

Tony: i don't need to listen to the call any longer

5d2097641: i took a shot on what i thought was the right line

5d2097641: which is why i told you

5d2097641: that it wasn't

Tony: so what was the score of the game?

5d2097641: 4-1 going into the 3rd period

5d2097641: i meant to take the canadiens at that price

Tony: who was winning?

Tony: sure sure you did

5d2097641: however after the wager was processed i realized it was for the rangers

5d2097641: haha look at me on here last night

5d2097641: at the beg of 3rd period

5d2097641: i have a live session

5d2097641: talk with someone on here

5d2097641: letting you know

5d2097641: let me ask you something

Tony: i'll be checking on all of this

5d2097641: and if you can answser this, then you let me go

Tony: i think you've asked me enough today

Tony: so i'm not even going to bother to attempt to answer anything

5d2097641: why would i let you know about a false line today?

Tony: i don't need your permission to get rid of this chat or you

5d2097641: that i already won and was processed as winning?

5d2097641: why wouuld i do that

5d2097641: if i already won?

5d2097641: was that for your benefit or mine

5d2097641: that is my one question

5d2097641: for trying to help you guys out, on a line i already won by mistake and let you guys know about twice...i get money taken out of my account and now all my pending wagers?

5d2097641: why would i let you know about a line that i had already won?

5d2097641: did you check the conversation i had today with the lady on the phone...and the live chat from last night

5d2097641: if you were going to cancel it, why not tell me that from the jump, why ask me about conversations and everything else tony?

5d2097641: i didn't even have to tell you guys about the line

5d2097641: i was nice enough to, and this is hwo you treat people?