Kenny: When I placed A.Rodionova into my open parlay last night. You guys had Anastasia Rodionova listed as the ML option of this match.
Kenny: So I handicapped the match with her playing. At 12:00am EST the match kicked off, I checked scores right away only to find out it was Arina Rodionova playing.
Kenny: Immediately contacted you guys to notify you of the error...in hopes that it would be cancelled and my 4-teamer would be simply dropped to a 3-teamer.
Kenny: Unfortunately, Arina & Anastasia would both be listed as ( A. Rodionova ) and that's basically the reasoning they were trying to give me. However, I only bet A.Rodionova +6 thinking it was obviously corresponded to the available ML wager that was Anastasia Rodionova.
Kenny: If that makes sense?
Kenny: I deposit a ton of money with you guys, and obviously if I didn't feel I was right in this situation I wouldn't care as it's only $50. But, I know it was listed incorrectly...and didn't appreciate the responses I was getting from the reps last night.
Dustin: But yesterday Anastasia wasn't even playing
Dustin: Right?
Kenny: Manny whoever that is, basically admitted there was an error in the posting...but tried to claim it was fixed 22hrs prior to me placing the wager. Which we both know wasn't the case.
Kenny: Anastasia isn't even playing in the tournament. Arina is.
Kenny: Both happen to be A.Rodionova's though, both happen to be from Australia.
Dustin: Indeed, let me check with tennis Dep.
Dustin: To check if there was any mistake on the line
Kenny: I know there was an error, the reps obviously recognized it as I asked them to send me the corresponding ML info to A.Rodionova and they wouldn't do it.
Kenny: And Manny admitting there was an error but trying to claim it was way earlier in the day is nonsense. I've brought many line errors and name errors to your attention in the past (When I have no money on them...just as a courtesy)
Dustin: Indeed sir, there was an error, but it was on the ML you happen to take the spread (+6)
Dustin: Therefore the wager, your wager stands
Kenny: Okay, so explain this to me. You've just admitted there was an error.
Dustin: On another line, yes
Dustin: Not on yours
Kenny: If I click on the WTA wagering options and see Anastasia Rodionova as the ML option...
Kenny: And the corresponding spread of +6 as A.Rodionova...
Kenny: Common sense says I should assume A.Rodionova is also Anastasia Rodionova.
Kenny: Correct?
Dustin: Well sir, you know
Kenny: I don't want to hear you should have checked the WTA site.
Dustin: 5Dimes shows full player name
Kenny: Yes, and the full name was shown as Anastasia Rodionova for the ML option
Kenny: Which you just told me.
Kenny: So any normal person or player would assume the corresponding A.Rodionova +6 is also Anastasia Rodionova
Kenny: That's my issue.
Dustin: I think that if you wanna ear something else you should speak with tony
Dustin: As we stick to: the line was fine
Kenny: And I have no problem speaking with him. But everyone needs to use common sense here.
Kenny: If I placed a wager on Anastia Rodionova ML...it would be clearly cancelled correct?
Kenny: As that was an error
Dustin: He3'll be back until tomorrow
Kenny: I was told he'd be in today. This has my available funds tied up...on a clear error by 5Dimes. Not me.
Kenny: So, I just want to make sure we're on the same page. Had I wagered on Anastasia Rodionova ML (Which you've already admitted was an error) This leg of the parlay would have been cancelled correct?
Dustin: I'll get in touch with the operation manager, as soon as I have an answer I'll send you an email
Dustin: Sounds that good ?
Kenny: Im just wanting to get on the same page first.
Kenny: So the above statement I made would be true yes?
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