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5Dimes ACH

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Prospect
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Posted: #226
Jim: Hello. How may I assist you today?
Terrance: Hi I'm just checking on the status of my Oct ACH. Its been 3 weeks so far.
Jim: Can you please confirm your account number and password?
Terrance: ********
Terrance: ******
Jim: thank you
Jim: as you know those pay outs were re sent the 24th according to our processor we still having a chance that the money hit your account by Monday or Tuesday
Jim: and basically the word on those is that they are on the way
Jim: in case you do not get it
Jim: the funds would definitely be put back into your 5dimes account
Jim: and we can process a new pay out for you by a different method
Jim: W/U is a good option since only takes 24 hours
Jim: You don't need to worry because we will honor your payout
Terrance: Ok I was just checking
Jim: thank  you for your comprehension
Jim: I know this is frustrating but it has been the same for us
Jim: since we never were expecting to have this issue
Jim: we do really apologize and we are doing the best we can do to solve this problem a.s.a.p
Jim: so please contact us back by Tuesday if you haven't received the money yet .
Terrance: Ok I'll do that.

I'll give them until Tuesday.
 
Prospect
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Joined: Dec, 2008
Posts: 242
Posted: #227
I had to fund my 5 dimes account two weeks ago.The $$ still has not been withdrawn from my bank account.  So, I think they are having problems with all forms of transactions.  It has never taken that long to clear before.

My deposit method was moneyline wallet.  I was not able to fund my account with my VISA as usual.  Don't know if that was my bank blocking them or what.  I am a Wachovia customer, who was just converted to Wells Fargo, as part of their merger.  I wasn't sure it that was what the hold up was.  But I found your thread and found it interesting.

Doubt this makes anyone who is owed money feel any better, but I thought I'd share my experience.
 
Prospect
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Joined: Dec, 2008
Posts: 242
Posted: #228
Oh yeah.  Last week I used my old bodog account from my college days because of what was going down at 5 dimes.  I can't believe I had to give bodog my cash because I was in a hurry to get my action down.  Anyway, my 60 bucks at bodog is now 450 so I hope I burn bodog while I wait for 5 dimes to get their shit together.  Otherwise, I'll be looking for another book.
 
Veteran
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Posts: 3418
Posted: #229

Quote Originally Posted by Pilotboy:



Hey that acct number and password doesn't work. What gives? I wanna make a bet.

 

even if I left it there, it had $0  I only had a $10 pending future wager.

 
Prospect
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Joined: Oct, 2011
Posts: 81
Posted: #230

Quote Originally Posted by mrx69:

Jim: Hello. How may I assist you today?
Terrance: Hi I'm just checking on the status of my Oct ACH. Its been 3 weeks so far.
Jim: Can you please confirm your account number and password?
Terrance: ********
Terrance: ******
Jim: thank you
Jim: as you know those pay outs were re sent the 24th according to our processor we still having a chance that the money hit your account by Monday or Tuesday
Jim: and basically the word on those is that they are on the way
Jim: in case you do not get it
Jim: the funds would definitely be put back into your 5dimes account
Jim: and we can process a new pay out for you by a different method
Jim: W/U is a good option since only takes 24 hours
Jim: You don't need to worry because we will honor your payout
Terrance: Ok I was just checking
Jim: thank  you for your comprehension
Jim: I know this is frustrating but it has been the same for us
Jim: since we never were expecting to have this issue
Jim: we do really apologize and we are doing the best we can do to solve this problem a.s.a.p
Jim: so please contact us back by Tuesday if you haven't received the money yet .
Terrance: Ok I'll do that.

I'll give them until Tuesday.

 

THis is a complete lie.  The processor stole the money.  There is ZERO chance of hitting our bank accounts....And 5dimes knows this and has known this for 2 weeks.

 
Prospect
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Joined: Oct, 2011
Posts: 81
Posted: #231

How about at least giving me my original deposit back so I can play a little today??? Of course not...They won't do that either..Really, $200 is going to break the bank after I have waited 3 weeks for my 2k.  I refuse to deposit with them until I get resolution and I told them if they did something positive for the ach victims today, they would get a bunch of business from other players lurking on the boards.   Just remember, when you chat with them, keep in mind your money was stolen/lost. Its not coming back to them, and it's not going to hit our bank accts, and NO ONE has gotten 1 cent from 10/17 on from A C H. They are lying to you to save face.  Let them know that you know this and stick to your guns.  Let's turn up the heat to try to get them to give us our money back at least next week.  I know I said  I could be patient and wait, but since they havent' come clean yet with anyone here, they may try to push another week or 2 next week.

 
Veteran
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Posts: 1393
Posted: #232
I saw an interview online with Tony from 5D and I thought his answer to one of the questions was interesting...

In this day and age player safety has become a bigger factor in selecting a book. What can you tell players to make them feel comfortable sending their money to 5Dimes?

Tony: In the end, all anyone wants is to know their money is safe.  Wagering options and great promotions can only go so far.  If you don’t pay people in a quick efficient manner, you’ve lost their trust and their business.  Every online processor 5Dimes uses is properly maintained to insure funds will be available for redemption at any time.  Transfers with other sportsbooks are handled immediately.  Person to person money transfers are available 7 days a week.  Customer trust can only be earned by making sure they are treated fairly and paid in an efficient manner 100% of the time.

Talk is cheap...
 
Prospect
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Joined: Oct, 2011
Posts: 81
Posted: #233

Per Tony from yesterday-OUR MONEY in a US correspondent bank-

 

WTF does that mean?  I'll tell you, "STOLEN"

 
Prospect
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Joined: Nov, 2011
Posts: 2
Posted: #234
These sites always drag that on as long as they can so you will lose it before you can withdrawl.  My advice would be that next time if you need the money that quickly, quit being cheap and just use Western Union and get it that day 
 
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Posts: 3418
Posted: #235

Quote Originally Posted by This1sAGimme:

These sites always drag that on as long as they can so you will lose it before you can withdrawl.  My advice would be that next time if you need the money that quickly, quit being cheap and just use Western Union and get it that day 

what do you mean by quit being cheap?  we get tact with a fee just like WU and MG.

 
Prospect
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Joined: Nov, 2011
Posts: 2
Posted: #236
Quote Originally Posted by JayKay21:

what do you mean by quit being cheap?  we get tact with a fee just like WU and MG.

The fee is a little higher when you use those methods.  Why not just use WU/MG?

 
Rookie
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Posts: 577
Posted: #237
maybe they should waive the wu / mg fee intill they solve the ach issues that what i would do if i was a offshore sports book
 
Veteran
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Posted: #238
Quote Originally Posted by This1sAGimme:

The fee is a little higher when you use those methods.  Why not just use WU/MG?

b/c ACH is more convienient since it goes straight to the bank and I got my money the 1st time around.  Nothing against WU/MG at all.  If we didnt have this ACH problem right now, it wouldnt be an issue.  I dont mind going the WU/MG route...

 
Prospect
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Joined: Oct, 2011
Posts: 81
Posted: #239

spoke to cs this morning........check back after 11am and talk to accounting...

 

And when I call to speak with accounting, they will tell me they don't open til noon.. And when I call at noon, the cs rep will tell me they are not available and they can help me.....

 

When I ask about the ach with the cs rep, they will tell me to wait til 5pm on Wed.  and the circle jerk will continue.......

 
All-Star
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Joined: May, 2006
Posts: 14173
Posted: #240
updates?
 
Legend
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Joined: Jan, 2009
Posts: 41623
Posted: #241
 
Banned
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Joined: Jul, 2008
Posts: 5485
Posted: #242
Give 5Dimes a break, they are on the last leg....They will go down under by the end of the year.
 
Legend
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Posted: #243
Quote Originally Posted by Rockdog:

Give 5Dimes a break, they are on the last leg....They will go down under by the end of the year.


agree that they soon will be gone
 
Legend
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Joined: Nov, 2007
Posts: 35430
Posted: #244
Prof, why in the world would you predict 5dimes will be gone soon? Other than this ACH problem they've had the last few weeks, I haven't heard any payment complaints by other methods.
 
Prospect
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Posts: 81
Posted: #245

Quote Originally Posted by kaponofor3:

Prof, why in the world would you predict 5dimes will be gone soon? Other than this ACH problem they've had the last few weeks, I haven't heard any payment complaints by other methods.

 

Wrong...Checks have been bouncing left and right.  2 payout methods failing. 

 
Prospect
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Joined: Oct, 2011
Posts: 81
Posted: #246
My friend who does not do ACH payouts spoke to their accounting today.  He said he has a friend(ME) who was affected by the ACH and asked what's going on with that and should he be concerned. The person told him that the processor basically ripped them off with ach payouts from 10/17-21st.  He asked so is everyone screwed?  The Acct person said they will refund their accounts eventually.  That's all he got as he was requesting his own payout.  Again, no dates, and I already said the Processor stole the $$. 
 
Hall of Fame
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Posted: #247
this is why i use westernunion or moneygram,never had any problems,money is in my account in 30 min and takes 24 hrs to withdraw it
 
Veteran
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Posted: #248
Please wait for a site operator to respond.
You are now chatting with 'BlahBlahBlah'
BlahBlahBlah: Hello. How may I assist you today?
Anthony: Hi, what's going on with the 10/17 ACH withdrawals?? Why can't I get a refund to my 5D account and pick a different withdrawal, it's been 3 weeks!
BlahBlahBlah: the latest update that we have received is that our General Manager, Tony is going to make a decision to see what we should do with the funds, we still do not know if they are going to come back to your 5dimes account or if it's going to hit your bank account
BlahBlahBlah: I understand that this whole situation has been very frustating, and what I can advise you right now is to be patient for the moment
BlahBlahBlah: the funds will hit your bank account or the 5 dimes account this week
BlahBlahBlah: if they come back then we will send you a fedex check with your funds
Anthony: What if I don't want to get a check
BlahBlahBlah: then we will see what solution we can make for you
Anthony: I would be able to do p2p, correct?
BlahBlahBlah: yes
Anthony: Ok, one more question, you said the funds will hit my bank account or 5D account this week... When is the last day of the week for this?
BlahBlahBlah: friday
Anthony: So, if it doesn't hit my bank account on Friday, I will get it in my 5D account on Friday, correct?
BlahBlahBlah: yes
Anthony: Ok, this isn't another "wait another week" stories, right? Because most of the players are getting really frustrated hearing how we'll get our funds and just keep hearing "next week"
Anthony: So you're positive no later than Friday?
BlahBlahBlah: that's what I've been told
Anthony: So, that's not a definite yes
BlahBlahBlah: I am telling you, that's what I've told, so I guess that's a yes.
Anthony: Ok, we'll see, thanks.

And the journey continues....
 
Veteran
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Posted: #249

Quote Originally Posted by anthonybx20:

Please wait for a site operator to respond.
You are now chatting with 'BlahBlahBlah'
BlahBlahBlah: Hello. How may I assist you today?
Anthony: Hi, what's going on with the 10/17 ACH withdrawals?? Why can't I get a refund to my 5D account and pick a different withdrawal, it's been 3 weeks!
BlahBlahBlah: the latest update that we have received is that our General Manager, Tony is going to make a decision to see what we should do with the funds, we still do not know if they are going to come back to your 5dimes account or if it's going to hit your bank account
BlahBlahBlah: I understand that this whole situation has been very frustating, and what I can advise you right now is to be patient for the moment
BlahBlahBlah: the funds will hit your bank account or the 5 dimes account this week
BlahBlahBlah: if they come back then we will send you a fedex check with your funds
Anthony: What if I don't want to get a check
BlahBlahBlah: then we will see what solution we can make for you
Anthony: I would be able to do p2p, correct?
BlahBlahBlah: yes
Anthony: Ok, one more question, you said the funds will hit my bank account or 5D account this week... When is the last day of the week for this?
BlahBlahBlah: friday
Anthony: So, if it doesn't hit my bank account on Friday, I will get it in my 5D account on Friday, correct?
BlahBlahBlah: yes
Anthony: Ok, this isn't another "wait another week" stories, right? Because most of the players are getting really frustrated hearing how we'll get our funds and just keep hearing "next week"
Anthony: So you're positive no later than Friday?
BlahBlahBlah: that's what I've been told
Anthony: So, that's not a definite yes
BlahBlahBlah: I am telling you, that's what I've told, so I guess that's a yes.
Anthony: Ok, we'll see, thanks.

And the journey continues....

 

this shit really sucks...  is there nothing that really can be done?  I'll hit them up again tomorrow like what the last rep told me.. 11 business days from the 24th which is the 8th

 
 
Legend
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Posts: 41623
Posted: #250
Tony: i've drawn a line in the sand on the processors promises for this transfer
Tony: if at noon eastern time on friday, the funds have not hit your bank account, even if we do not have confirmation where the funds are, the funds will be credited back to your account at that time
Tony: this comes with one very important condition
Tony: should the wire arrive after noon eastern on friday, the amount of that transaction will be deducted from your account balance
Tony: should that bring your account balance to zero, it will be your sole responsibility to settle your 5Dimes balance back to zero within 24 hours
Tony: as we still have no way to predict if the funds will hit or be returned
Tony: i think its clear the odds are not very strong on the funds arriving, but that possibility always remains
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