Matchbook is done with US Customers....

I requested a withdrawal the day the notice came down...I figured the first in line are more likely to get paid.  Got a reply from them to expect it within 21 business days.

If they end up adding withdrawal options I will be upset, and will try to see if they haven't processed my original request if I can change it.

My balance is no longer in my MB account.  I got the 21 business days email a few days ago.  Here is a new email I got from them

Dear xxxxx

Can you please confirm what the Swift/BIC code is for your bank?

If you have any questions, please feel free to contact us by email or live chat (via our Contact Us page).

Kind Regards,

Matchbook Withdrawals

I thought Swift/BIC codes for for non-USA members only, in any case it seems like they are at least trying to process my withdrawal.  I have to go to work so I won't be able to get on covers for about 12 hours but Ill sign on when I get home and make you guys aware of any updates

I pray for some of you guys with those BIG FOREIGN WIRES.
At lease I got my balance < 10K Before this fiasco so I don't have to deal with a possible SARS report and fowarding info. to IRS. Banking friend told me of this possibility. Not a guarantee it's going to happen to you but it WILL HAPPEN TO SOME (it's statistics). In conclusion I think MB really really fucked us palin and simple exposing many of us to possibiltiy of stolen identity info, audits, etc.. by the way they made us close down our accounts in 1 SINGLE WITHDRAWAL with absoultely NO NOTICE! SHAME ON YOU MB PLAIN AND SIMPLE! SHAME ON YOU AND YES KHARMA WILL COME AROUND AND STING YOU IN THE ASS WHEN BETFAIR DESTROYS YOU!

I agree, I mean at this point what I am hoping for is:

A) Everyone gets there money in a timely fasion --Granted they are making it as difficult as possible, but there is nothing we can do

B)Betmaker takes advantage of the golden opportunity it seems that they have so we still have a matchbook like option

Quick update, like Hizay my account at matchbook has been zeroed out, but it is not in my online credit card statement yet.  I contacted live help, which wasn't all that helpful but maybe this info will be useful for some of you...

You are now speaking with Katya of Accounting.

Katya: Hello. Thank you for contacting us at Matchbook.

Katya: How may I help you?

xxx: Hello Katya.

xxx: I am in the US and followed the procedures for a credit card withdrawal since my acocunt had less than 10K in it

xxx: Today I see my MB account has 0 in it

xxx: so I think that means the process for this withdrawal has been started?

xxx: I don't see the amount in my credit card statement yet

xxx: Can you give me an update?

Katya: yes the process has been started, it has been sent for processing and once we receive an update you will be contacted

xxx: OK Very good :). Do you have any idea how long this will take?

Katya: I am not sure how long it will take for you specifically

Katya: but we are trying to have all withdrawals complted within 30 days

xxx:  Thank you for your help.

Katya: you are welcome

I think it was pretty much what hoop said, I was confused on what a swiftcode was so I didn't give one, but now they have it and hopefully (I am optimistic)  the process has started.

In short it seems that withdrawals have been sent for processing, but in reality who knows

I got two new emails this morning...

First....

For some reason they aren't pasting right, It says my wire has been sent to the processor and will be processed on Monday morning and take up to 5 business days.

The second email was they were just correcting a mistake where they said card instead of account.

So my will be processed on 3/7 and it should be in my bank account in 5 business days.

*Edit*

Wire is in process I am having problems pasting the emails

*Edit*

I assume others got the same message and will be able to paste it correctly

This was a wire to my bank account I will type the email out below I think they are getting the same message on two plus two.

Dear Customer,

Please be advised that we have removed the balance from your Matchbook account and sent your details to the processor. The transaction in your Matchbook account is displayed as a bank wire withdrawal. 

The processor has confirmed that the withdrawal will be processed on Monday morning and we expect the funds to hit your card within 5 business days. The transaction will be displayed on your bank statement with the words ‘Java services’.

Thank you for your custom and please feel free to contact us at any time for information regarding your funds.

Kind regards,

Matchbook Withdrawals Team

Good call Barnstorm, they actually sent a second email:

Dear Customer,

Please note in our previous email we said that "we expect the funds to hit your card within 5 business days". This should have said "we expect the funds to hit your bank account within 5 business days" as your withdrawal is a bank wire withdrawal.

Kind regards,

Matchbook Withdrawals Team

I am staying optimisic that people are going to start confirming payments in the next week or so.