Bad Customer Service In Vegas, Post It Here

Kong,

What if you're a degenerate penny slot player who needs to have a scapegoat (with a beer), for all the things that went wrong in your life?

What's more important: propping up the ego of your worthless existence and getting the alcohol or treating people with respect and dignity?

For most, the choice is easy. For others, well, they're just degenerates, and pro's at that.

that's an impossibility, his behind is too tight

Here is an actual poor service story. At the Wynn hotel. It was super bowl sunday when the steelers were playing Arizona. I played a bunch of props for $200 a bet totalling $2k. I sat down and went to order a drink from the waitress. She said because it was so busy I needed a drink coupon to order a drink. Ok I went to the window to get my drink coupons. The man at the window said "you get one drink coupon for every bet of $250. B/C your bets are less than $250 each , you get no drink coupons." I said I just dropeed 2k down and you seriously are going to deny me a coupon to get a drink? He called the floor manager over who backed him up completely. When we sat down the waitress asked us if we got our drink coupons. I told her Apparently my $200 per bet wasn't enough to get drink coupons. She apologized about the policy but she still couldn't take $$$ for drinks other than tips. 

 We were deciding on where we wanted to now go to watch the game. 5 min later. the floor manager came over to our table and told us that we could no longer sit in the sportsbook if we weren't using the wait staff and walked us to the casino floor.

Overall that was probably the only bad service experience I have ever had in Vegas. Considering the # of times I have been there, that is amazing. I guess that I have been fortunate enough to get hooked up with the good service people.

Ususally when I go into a place I will get the service person's name and the next time we go into a place we ask for that person. It is amazing that when you ask for a person specifically, how well they treat you. I never mind paying a healthy tip for strong service.

Congrats Roger on the engagement etc.As soon as you mentioned the Rio,I hoped it was not going to be a bad story.Glad it wasn't..Rio is home base every year for me NFL opening week and never have a problem there,from check-in to check out.A couple bartenders remember me so I never have to ask for a beer,it's already there..Sportsbook tellers are patient and helpful as well with my small time action.

congrats roger. It is nice to get treated well unexpectedly by a corp as big as Harrah's

I agree that Harrah's properties will treat you the best with unexpected comps and upgrades. I was staying at Harrahs and arrived in town about midnight.I sat down at a bj table and asked the pitboss if he could make me up a new card b/c My old one was worn. Despite playing $25 a hand, thanks to horrible luck with consectutive splits and double downs, I dropped $600 in the time it took him to make the card. He saw the whole sequence and added 2 comps to the all night cafe on the spot for my bad luck run. He obviously didn't have to do that, but I thanked him and took advantage of it as the wife and I were both hungry.

That was a small token of appreciation from the boss but it is the little things like that that go a long way towards building repeat clients.

Use to frequent Vegas often, San Remo days, Luxor, TI, Harrah's, always the best times, but this last trip not sure if it was the sagging economy but people just not friendly in general, alot of  edge in that town.  I guess the staff at the book or on the floor serving drinks have their days of dealing with obnoxious gambler's and get tired of serving, but shoot it stuck with me ever since.  Think why even go back there, I can stuff my face, get drunk and make a bet on the game here at home and buy my beer from a local liquor store that might even smile and say thanks for coming in.  In Vegas the staff is entitled, and if you do not meet their expectations you are another tourist stiff.   

i tip well everywhere i recieve good service, if i dont get good service( and that is usually very rare) i have no problem with leaving and never patronizing the place again. Most service people can "size a person up" and tell by attitude, personality, dress etc. who will be a good patron or who will be a douche. i have noticed at times in the sportsbooks they will have only one or two waitress for zillions of tables, so take it easy on them.